Prepaid monthly subscription: If you apply for a return after purchasing a cluster, the return will be processed based on the remaining value of the unused period and credited back to your Tencent Cloud account.
Postpaid pay-as-you-go: When you terminate a cluster, resources are immediately returned, and refunds cannot be applied for. If there are frozen fees, they will be unfrozen, and the amounts will be refunded to your Tencent Cloud account according to the Freezing Regulations.
If you enjoyed a discount or promo voucher when purchasing the cluster, the discount and promo voucher will not be returned.
For products purchased as part of an event, if the refund rules conflict with the event rules, the event rules shall prevail. If the event rules state that refunds are not supported, you are not able to apply for a refund.
In case of any suspected abnormal/malicious refund, the Tencent cloud has the right to reject your return application.
Operation Instructions
To perform a return operation, log in to the Tencent Cloud TCHouse-D console, select the cluster you wish to be refunded for from the cluster list, and then choose Operations > Terminate.
When the operation is terminated, the cluster will be retained in the Isolated state for 7 days, during which it will not be accessible. Be sure to back up the data in advance.
For monthly subscription clusters, after a self-service return, the cluster will be suspended for service and no further fees related to this instance will be incurred.
The cluster that has been self-serviced returned can be recovered by renewing it. However, if the same resource is refunded and then recovered, another refund cannot be requested within 6 hours.
Common Self-Service Refund
You can apply for a common self-service return for monthly subscription clusters by terminating the clusters.
Refund Calculation Rules
Refund amount = current effective order amount + unstarted order amount - value of used resources
Current effective order amount: Refers to the payment amount of orders in effect, excluding discounts and vouchers.
Unstarted order amount: Refers to the payment amount for future-effective orders, excluding promo vouchers.
Value of used resources:
For the fees of the used cluster, if a refund is initiated on a day that completes a full month, the fee will be deducted based on the monthly subscription rate; otherwise, the fee will be deducted based on the pay-as-you-go rate for the usage duration.
The used portion is calculated precisely to the second.
Examples:
If the refund is initiated on a day that completes a full month (such as 2.5 months): Refund amount = Payment amount - Full monthly rate (for 2 months) - Pay-as-you-go rate (for 0.5 months).
If the refund is initiated on a day that does not complete a full month (such as 0.5 months): Refund amount = Payment amount - Pay-as-you-go rate (for 0.5 months).
Note:
The return amount will be refunded to your account based on the proportion of cash and free credits used for the purchase.
If the refund amount is ≤ 0, it is calculated as 0, and the resources are returned.
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