tencent cloud

Feedback

Overdue Payment

Last updated: 2024-07-30 15:17:01

    Overdue Payment Reminder

    Warning Type
    Note
    Overdue Payment Reminder
    The system bills pay-as-you-go resources on the hour. When your account balance becomes negative, the Tencent Cloud account creator, global resource collaborators, and financial collaborators will be notified via email and SMS.
    Overdue Payment Warning
    This feature is disabled by default. To enable this feature, see balance notifications to enable.

    Overdue Payment Handling

    When the account balance becomes negative, pay-as-you-go instances can continue to be used and billed for the next two hours. After two hours, pay-as-you-go instances will no longer be charged, automatically stop service, and be moved to the recycle bin.
    Time After Automatic Service Suspension
    Note
    ≤ 15 days
    1. 1. If your account is topped up to a positive balance, billing will resume, and the instances will automatically recover. 2. If your account is not topped up to a positive balance, the instances cannot be recovered.
    > 15 days
    If your account is not topped up to a positive balance, the pay-as-you-go instance resources will be repossessed and released, all data will be cleared and cannot be recovered. When the instance resources are repossessed, we will notify the Tencent Cloud account creator and all collaborators via Email and SMS.
    Note:
    When you no longer need to use pay-as-you-go instances, terminate them promptly to avoid continued fee deductions.
    After an instance is terminated, its data will be cleared and cannot be recovered.
    Since your actual resource consumption changes constantly, some slight discrepancies may exist for the stated balance in the balance warning.
    Network fees and other associated products will continue to be charged normally during the overdue isolation period until the account balance becomes negative.
    
    Contact Us

    Contact our sales team or business advisors to help your business.

    Technical Support

    Open a ticket if you're looking for further assistance. Our Ticket is 7x24 avaliable.

    7x24 Phone Support