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Overdue Payment
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Last updated: 2024-11-28 16:22:15
Overdue Payment
Last updated: 2024-11-28 16:22:15
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Monthly Subscription Instances

You will receive the alert below after you specify the recipients and receiving channels on the message subscription page.

Alerts

Type
Description
Expiration Alert
An expiration alert will be sent seven, five, three, and one day before cloud resource expiration, as well as on the expiration day. The Tencent Cloud account creator, global resource collaborator, and financial collaborator will receive such notifications via email and SMS message.
Overdue Payment Alert
An overdue payment alert will be sent on the cloud resource expiration day and after the expiration. The Tencent Cloud account creator and all collaborators will receive such notifications via email and SMS.

Repossession Mechanism

The system starts sending renewal reminders seven days before the expiration of cloud service resources.
If your account balance is sufficient and automatic renewal is enabled, the resources will be automatically renewed on the expiration date.
If your instances are not renewed before expiration (or on the expiration date), the system will suspend the services within approximately 48 hours after expiration. (Instances are isolated but not shut down, with data retained.) The instances will be moved to the recycle bin.
Instances not renewed upon expiration will not incur fees, but network fees will still be charged.
You can renew and restore instances within seven days after the services are suspended.
Note:
The renewal cycle start date for renewed instances is the expiration date of the previous cycle.
If your instances are not renewed within seven days (included) after services are suspended, the system will release the resources within approximately 24 hours seven days after the service suspension. The data of expired instances will be deleted, which cannot be restored.

Pay-As-You-Go Pricing Instance

Overdue Payment Reminder

Type
Note
Overdue Payment Reminder
The system bills pay-as-you-go resources on the hour. When your account balance becomes negative, the Tencent Cloud account creator, global resource collaborators, and financial collaborators will be notified via email and SMS.
Arrears Reminder
This feature is disabled by default. To enable this feature, see Balance Notifications.

Overdue Payment Handling

When the account balance becomes negative, pay-as-you-go instances can continue to be used and billed for the next two hours. After two hours, pay-as-you-go instances will stop being billed and automatically enter the Recycle Bin due to Automatic Service Suspension.
Time After Automatic Service Suspension
Note
≤ 15 days
1. If your account is topped up to a positive balance, billing will resume, and the instances will automatically recover.
2. If your account balance is not topped up to a positive value, the instances cannot be recovered.
＞ 15 days
If your account is not topped up to a positive balance, the pay-as-you-go instance resources will be repossessed and released, all data will be cleared and cannot be recovered. When the instance resources are repossessed, we will notify the Tencent Cloud account creator and all collaborators via Email and SMS.
Note:
When you no longer need to use pay-as-you-go instances, terminate them promptly to avoid continued fee deductions.
After an instance is terminated, its data will be cleared and cannot be recovered.
Since your actual resource consumption changes constantly, some slight discrepancies may exist for the stated balance in the low balance alert.
The network fees and other associated products will continue to be charged normally during the debt isolation period until the account balance becomes negative.

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