tencent cloud

All product documents
Elastic MapReduce
Payment Overdue
Last updated: 2024-10-30 10:03:11
Payment Overdue
Last updated: 2024-10-30 10:03:11

Overdue Payment Reminder

Alarm Type
Description
Arrears reminder
The system will deduct fees for pay-as-you-go clusters at each full hour. When your account balance becomes negative, we will notify the Tencent Cloud account creator, as well as the overall resource collaborator and financial collaborator via email and SMS.
Overdue Payment Reminder
This feature is disabled by default.

Arrears Handling

When the account balance becomes negative, the pay-as-you-go clusters can continue to be used and incur fees for up to 2 hours. After 2 hours, the pay-as-you-go clusters will stop incurring fees, automatically shut down, and enter the recycle bin.
Time After Automatic Service Suspension
Description
≤15 days
If the account is topped up and the balance exceeds 0, the billing will resume, and the cluster will automatically be recovered.
If the account balance is not topped up to exceed 0, the cluster cannot be recovered.
>15 days
If the account balance is not topped up to exceed 0, the pay-as-you-go cluster resources will be possessed and released, and all data will be cleared and unrecoverable. When the cluster resources are possessed, we will notify the Tencent Cloud account creator and all collaborators via email and SMS.
Note
Promptly terminate any pay-as-you-go clusters when they are no longer in use to avoid continued fees.
Once a cluster is terminated, all data will be cleared and cannot be recovered.
Due to potential changes in your actual resource consumption, there may be some discrepancies in the balance warning.
During the arrears isolation period, associated products such as network fees and data storage (CBS) will continue to be charged until the account balance becomes negative.

Overdue Policy for Associated Cloud Products

Associated Products
Payment Overdue
TKE General Cluster
Cloud Load Balancer (CLB)
TencentDB for MySQL
Cloud Block Storage (CBS)
Cloud Object Storage (COS)
Cloud HDFS (CHDFS)

Was this page helpful?
You can also Contact Sales or Submit a Ticket for help.
Yes
No

Feedback

Contact Us

Contact our sales team or business advisors to help your business.

Technical Support

Open a ticket if you're looking for further assistance. Our Ticket is 7x24 available.

7x24 Phone Support