- Release Notes and Announcements
- Product Introduction
- Purchase Guide
- Getting Started
- EMR on CVM Operation Guide
- Planning Cluster
- Configuring Cluster
- Managing Cluster
- Instance Information
- Node Specification Management
- Checking and Updating Public IP
- Logging in to Clusters
- Cluster Scale-Out
- Cluster Scale-in
- Releasing Now
- Auto Scaling
- Graceful Scale-In
- Changing Configurations
- Automatic Replacement
- Exporting Software Configuration
- Cluster Scripts
- Cluster Termination
- Operation Logs
- Task Center
- Disk Management
- Managing Service
- Monitoring and Alarms
- Cluster Overview
- Node Status
- Service Status
- Cluster Event
- Log
- Application Analysis
- Cluster Inspection
- Java Analysis
- Monitoring Metrics
- Node Monitoring Metrics
- HDFS Monitoring Metrics
- YARN Monitoring Metrics
- ZooKeeper Monitoring Metrics
- HBase Monitoring Metrics
- Hive Monitoring Metrics
- Spark Monitoring Metrics
- Presto Monitoring Metrics
- Trino Monitoring Metrics
- ClickHouse Monitoring Metrics
- Druid Monitoring Metrics
- Kudu Monitoring Metrics
- Alluxio Monitoring Metrics
- PrestoSQL Monitoring Metrics
- Impala Monitoring Metrics
- Ranger Monitoring Metrics
- COSRanger Monitoring Metrics
- Doris Monitoring Metrics
- Kylin Monitoring Metrics
- Zeppelin Monitoring Metrics
- Oozie Monitoring Metrics
- Storm Monitoring Metrics
- Livy Monitoring Metrics
- Kyuubi Monitoring Metrics
- StarRocks Monitoring Metrics
- Kafka Monitoring Metrics
- Alarm Configurations
- Alarm Records
- EMR on TKE Operation Guide
- EMR Serverless HBase Operation Guide
- EMR Development Guide
- Hadoop Development Guide
- HDFS Common Operations
- HDFS Federation Management Development Guide
- HDFS Federation Management
- Submitting MapReduce Tasks
- Automatically Adding Task Nodes Without Assigning ApplicationMasters
- YARN Task Queue Management
- Practices on YARN Label Scheduling
- Hadoop Practical Tutorial
- Using API to Analyze Data in HDFS and COS
- Dumping YARN Job Logs to COS
- Spark Development Guide
- Hbase Development Guide
- Phoenix on Hbase Development Guide
- Hive Development Guide
- Presto Development Guide
- Sqoop Development Guide
- Hue Development Guide
- Oozie Development Guide
- Flume Development Guide
- Kerberos Development Guide
- Knox Development Guide
- Alluxio Development Guide
- Kylin Development Guide
- Livy Development Guide
- Kyuubi Development Guide
- Zeppelin Development Guide
- Hudi Development Guide
- Superset Development Guide
- Impala Development Guide
- Druid Development Guide
- TensorFlow Development Guide
- Kudu Development Guide
- Ranger Development Guide
- Kafka Development Guide
- Iceberg Development Guide
- StarRocks Development Guide
- Flink Development Guide
- Hadoop Development Guide
- Practical Tutorial
- API Documentation
- FAQs
- Service Level Agreement
- Contact Us
- Release Notes and Announcements
- Product Introduction
- Purchase Guide
- Getting Started
- EMR on CVM Operation Guide
- Planning Cluster
- Configuring Cluster
- Managing Cluster
- Instance Information
- Node Specification Management
- Checking and Updating Public IP
- Logging in to Clusters
- Cluster Scale-Out
- Cluster Scale-in
- Releasing Now
- Auto Scaling
- Graceful Scale-In
- Changing Configurations
- Automatic Replacement
- Exporting Software Configuration
- Cluster Scripts
- Cluster Termination
- Operation Logs
- Task Center
- Disk Management
- Managing Service
- Monitoring and Alarms
- Cluster Overview
- Node Status
- Service Status
- Cluster Event
- Log
- Application Analysis
- Cluster Inspection
- Java Analysis
- Monitoring Metrics
- Node Monitoring Metrics
- HDFS Monitoring Metrics
- YARN Monitoring Metrics
- ZooKeeper Monitoring Metrics
- HBase Monitoring Metrics
- Hive Monitoring Metrics
- Spark Monitoring Metrics
- Presto Monitoring Metrics
- Trino Monitoring Metrics
- ClickHouse Monitoring Metrics
- Druid Monitoring Metrics
- Kudu Monitoring Metrics
- Alluxio Monitoring Metrics
- PrestoSQL Monitoring Metrics
- Impala Monitoring Metrics
- Ranger Monitoring Metrics
- COSRanger Monitoring Metrics
- Doris Monitoring Metrics
- Kylin Monitoring Metrics
- Zeppelin Monitoring Metrics
- Oozie Monitoring Metrics
- Storm Monitoring Metrics
- Livy Monitoring Metrics
- Kyuubi Monitoring Metrics
- StarRocks Monitoring Metrics
- Kafka Monitoring Metrics
- Alarm Configurations
- Alarm Records
- EMR on TKE Operation Guide
- EMR Serverless HBase Operation Guide
- EMR Development Guide
- Hadoop Development Guide
- HDFS Common Operations
- HDFS Federation Management Development Guide
- HDFS Federation Management
- Submitting MapReduce Tasks
- Automatically Adding Task Nodes Without Assigning ApplicationMasters
- YARN Task Queue Management
- Practices on YARN Label Scheduling
- Hadoop Practical Tutorial
- Using API to Analyze Data in HDFS and COS
- Dumping YARN Job Logs to COS
- Spark Development Guide
- Hbase Development Guide
- Phoenix on Hbase Development Guide
- Hive Development Guide
- Presto Development Guide
- Sqoop Development Guide
- Hue Development Guide
- Oozie Development Guide
- Flume Development Guide
- Kerberos Development Guide
- Knox Development Guide
- Alluxio Development Guide
- Kylin Development Guide
- Livy Development Guide
- Kyuubi Development Guide
- Zeppelin Development Guide
- Hudi Development Guide
- Superset Development Guide
- Impala Development Guide
- Druid Development Guide
- TensorFlow Development Guide
- Kudu Development Guide
- Ranger Development Guide
- Kafka Development Guide
- Iceberg Development Guide
- StarRocks Development Guide
- Flink Development Guide
- Hadoop Development Guide
- Practical Tutorial
- API Documentation
- FAQs
- Service Level Agreement
- Contact Us
Self-service Refund Instructions
EMR Serverless HBase instances in monthly subscription mode support partial refund. You can request for a refund in the console.
After the refund, services for instances are suspended, and the instance status changes to Terminating or Isolated. The instances are then moved to the recycle bin, in which case no fees will be incurred.
The instances will be retained in the recycle bin for seven days but cannot be accessed. If you want to restore them, you can renew them within the retention period.
If the billing mode of an instance is changed from pay-as-you-go to monthly subscription, you can only request a refund six hours after the change is completed.
Tencent Cloud reserves the right to reject your refund request if any potential problem exists or the request is for malicious purposes.
For the instances purchased during promotion campaigns, the rules stated in campaigns shall prevail if such rules conflict with refund rules in this document. If the campaign rules state that refund is not supported, you cannot request for refund.
Self-service Refund Rules
Refund amount = Paid order amount - Amount of used resources
Parameter | Description |
Actual order payment amount | The order payment amount, excluding the amount offset by discounts and vouchers. |
Amount of used resources | Calculation rules for the corresponding fees: If the refund is initiated on a day that completes a full month, fees are calculated for the entire month. Otherwise, fees are calculated on a pay-as-you-go basis. The duration is calculated on an hourly basis. If the refunded amount is 0 or lower, no fees are refunded, and resources are released. |
Note
The vouchers and discounts used during purchase cannot be returned. Other fees (offset by cash, free credits, and cash vouchers) can be refunded to the corresponding Tencent Cloud account according to the payment method and proportion.
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