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Freezing/Unfreezing Customer Account
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Last updated: 2022-12-21 11:57:39
Freezing/Unfreezing Customer Account
Last updated: 2022-12-21 11:57:39
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If you find that your customer’s account is abnormal or has overdue payments, you can freeze the accounts of all your customers. Step 1. Log in to Tencent Cloud with your distributor account and enter the Partner Center. Step 2. Select Customer Management on the left sidebar, click the My Customers tab, and click Freeze Account in the Operation column to freeze the customer account. If the account you want to freeze has overdue payments, only the account will be frozen, and the account’s services will remain suspended according to related rules. If the account you want to freeze has no overdue payments, the account and its services will be frozen. The services will be suspended according to the customer service suspension rules.

Step 3. After the customer’s account is frozen, their account status will become Frozen and all their services will be suspended.

Freezing Customer Account

After a customer’s account is frozen, the customer cannot normally purchase, renew, or upgrade resources, or change the billing mode. The purchased prepaid services can still be used if they haven’t expired . The activated pay-as-you-go services will be instantly suspended. For service suspension rules, see Customer Service Suspension Rules.

Unfreezing Customer Account

If you want to unfreeze an account with overdue payments, top it up first. The customer’s services will be resumed when its account is unfrozen and has no overdue payments.
Note:
Currently, you need to contact your channel manager to add you to the allowlist if you want to use the customer service suspension rules.
The service suspension rules won’t take effect if the customer has billing privileges.
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