tencent cloud

All product documents
Anti-DDoS
Documentation Anti-DDoSTroubleshootingBusiness IPs Blocked Due to High-traffic Attacks
Business IPs Blocked Due to High-traffic Attacks
Last updated: 2024-07-01 11:40:46
Business IPs Blocked Due to High-traffic Attacks
Last updated: 2024-07-01 11:40:46

Issue

The business suffered high-traffic attacks, causing the IP to be blocked and the business to be inaccessible.

Possible causes

The protection traffic threshold is exceeded, leading to blocking.
The attack is still ongoing, so the IP cannot be automatically unblocked.

Solutions

By default, the IP blocking duration lasts for 2-24 hours (subject to the actual situation). In case of a security emergency, you can apply for Anti-DDoS emergency protection.

Was this page helpful?
You can also Contact Sales or Submit a Ticket for help.
Yes
No

Feedback

Contact Us

Contact our sales team or business advisors to help your business.

Technical Support

Open a ticket if you're looking for further assistance. Our Ticket is 7x24 avaliable.

7x24 Phone Support
Hong Kong, China
+852 800 906 020 (Toll Free)
United States
+1 844 606 0804 (Toll Free)
United Kingdom
+44 808 196 4551 (Toll Free)
Canada
+1 888 605 7930 (Toll Free)
Australia
+61 1300 986 386 (Toll Free)
EdgeOne hotline
+852 300 80699
More local hotlines coming soon