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TDMQ for CKafka
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    Refund

    Last updated: 2024-11-07 14:51:10
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      Pay-as-You-Go Instance Refund

      Pay-as-you-go instances can be released at any time, and then the billing will stop.

      Monthly Subscribed Instance Refund

      To improve your experience with TDMQ for CKafka, we offer a 5-day self-service refund if you are not satisfied after purchasing a monthly subscribed instance. You are eligible for a full refund within 5 days for 1 CKafka instance, with the paid amount returned to your Tencent Cloud account. Additionally, you can enjoy general self-service refund quotas for 3 monthly subscribed CKafka instances, with fees returned to your Tencent Cloud account based on the proportion of cash and free credits used for the purchase. All of these operations can be performed directly through the CKafka console.

      5-Day Unconditional Self-Service Refund

      TDMQ for CKafka adheres to Tencent Cloud’s Cloud Service Return Policy. If you are not satisfied with your CKafka instances after purchase, you are eligible for a unconditional self-service refund within five days. Specific refund rules are as follows:
      For a single account, within five days (including the fifth day) from the purchase date of the CKafka instance, you are eligible for a 5-day unconditional refund for 1 CKafka instance.
      For orders meeting the criteria for a 5-day unconditional refund, the refund amount will be the total amount paid at the time of purchase , including the cash account amount, earnings transferred to the account, and gift account amount.
      In case of suspected abnormal or malicious returns, Tencent Cloud reserves the right to reject your return request.
      Note
      Discounts or vouchers are non-refundable.
      The refund amount will be returned entirely to your Tencent Cloud account balance.

      General Self-Service Refund

      For orders not meeting the criteria for a 5-day unconditional refund, the refund policy is as follows:
      If you have already taken advantage of the 5-day unconditional refund, we support self-service refunds for 3 monthly subscribed CKafka instances through the console. General self-service refund amount will be returned to your Tencent Cloud account based on the proportion of cash and free credits used for the purchase.
      Refund amount = Payment amount - (Used duration/Total duration) x Applicable discount on original order price
      If the usage duration is less than one day, it will be calculated as one day. The current discount will match the system’s current discount based on the used duration.
      For specific examples of the refund rules, see Self-service return example.

      Monthly subscribed instance return

      After a monthly subscription instance is returned, once its status has changed to Terminating or Terminated, it will no longer incur fees.
      After a monthly subscription instance is returned, all its configurations will be cleared and cannot be recovered.
      After a monthly subscription instance is returned, it will remain isolated for 7 days. Back up its configurations in advance.
      Tencent Cloud has the right to reject any suspected abnormal or malicious application for return.

      Return examples

      Note:
      The following prices are for demonstration purposes only and do not reflect the actual pricing shown on the official website. If you make a return, the actual unit prices at the time of purchase shall apply, which may vary by region, promotional campaign, or policy.

      Background

      You purchase a CKafka instance in Guangzhou Zone 3 for one month with a 17% discount, and you use a 100 USD voucher.
      The discounted price is 1200 * 0.83 = 996 USD. The paid amount is 996 - 100 = 896 USD.

      5-Day Unconditional Self-Service Refund

      Example I
      If you are not satisfied within 5 days of purchase and want to apply for a refund, and this is the first refund application for your account: Refund amount = Actual payment amount = 253.64 (USD)

      General Self-Service Refund

      Example I
      If you apply for a refund within 5 days of purchase and this is the first refund application for your account: Refunded cash amount = Actual payment amount = 253.64 (USD)
      Example II
      If you apply for a refund within 5 days of purchase and this is not the first refund application for your account, with a total usage duration of 48 hours: The unit price for the same configured billing instance = 322.8 / 365 / 24 = 0.037 (USD) Refunded cash amount = Actual payment amount - Value of used resources = 253.64 - 48 x 0.037 = 251.86 (USD)
      Example III
      A voucher of 100 CNY used at the time of purchase is non-refundable. The purchase was made 10 days ago, and there are still refund quotas available, with a total usage duration of 241 hours: Refunded cash amount = Actual payment amount - Value of used resources = 253.64 - (241/720) x 267.92 = 163.96 (USD)
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