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DocumentationCloud Log ServiceOperation GuideMonitoring AlarmChannels to Receive Alarm NotificationsReceiving Alarm Notifications via SMS and Phone
Receiving Alarm Notifications via SMS and Phone
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Last updated: 2024-01-20 17:59:36
Receiving Alarm Notifications via SMS and Phone
Last updated: 2024-01-20 17:59:36
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Overview

This document describes how to receive alarm notifications via SMS and phone.

Use Limits

We recommend that you set to receive only urgent alarms via phone, as the number of alarms that can be received in this manner is limited as follows:
A mobile number can receive up to one alarm per 30 seconds, up to three alarms per 10 minutes, and up to 50 alarms per day.
A mobile number can receive up to three alarms between 10:00 PM and 8:00 AM.
The above limits apply to not only phone alarm notifications generated by CLS and are also shared by those generated by CM and Message Center.

Directions

Verifying the mobile number

1. Log in to the CAM console.
2. Click User > User List on the left sidebar to enter the user list page.
3. Click the Username of the target user to enter the User Details page.
4. In the Contact Number column, click

.
5. In the pop-up window, enter the target mobile number, click OK, and verify the message channel as prompted.

Creating an SMS/phone alarm channel

1. Log in to the CLS console.
2. On the left sidebar, click Monitoring Alarm > Notification Group to enter the notification group list page.
3. Click Create.
4. On the Create page, set the following information and click OK.
Name: Enter a custom notification group name.
Recipient: Select the target User/User Group.
Type: Select Email, SMS, or Phone.
Notify By: Select SMS or Phone.
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