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API Category

最后更新时间：2024-12-02 11:35:03

Agent APIs

API Name	Feature	Frequency Limit (maximum requests per second)
CreateSDKLoginToken	Creates SDK log-in token	20
CreateStaff	Creates customer service account	20
DeleteStaff	Deletes agent information	20
ModifyStaff	Modify customer service / agent account	20
DescribeStaffInfoList	Accesses agent information list	20
DescribeStaffStatusMetrics	Accesses agent real-time status statistics metrics	20
ModifyStaffPassword	Modify agent password	20

Skill Group APIs

API Name	Feature	Frequency Limit (maximum requests per second)
CreateCCCSkillGroup	Creates a new skill group	20
UpdateCCCSkillGroup	Updates skill group	20
DescribeSkillGroupInfoList	Accesses skill group information list	20
BindStaffSkillGroupList	Bind Agent to Skill Group	20
UnbindStaffSkillGroupList	Unbinds agent's skill group	20

Number APIs

API Name	Feature	Frequency Limit (maximum requests per second)
BindNumberCallOutSkillGroup	Bind number with outbound skill group	20
UnbindNumberCallOutSkillGroup	Unbinds the number from the outbound call skill group	20
DescribeNumbers	Queries the number list	20
DisableCCCPhoneNumber	Disables number	20

Dual Call APIs

API Name	Feature	Frequency Limit (maximum requests per second)
CreateCallOutSession	Creates outbound call session (currently only dual call is supported)	20

Automatic Outbound Call APIs

API Name	Feature	Frequency Limit (maximum requests per second)
CreateAutoCalloutTask	Creates auto-dial task	20
DescribeAutoCalloutTasks	Batch Query Automatic Outbound Call Tasks	20
StopAutoCalloutTask	Stops automatic outbound call task	20
DescribeAutoCalloutTask	Queries automatic outbound call task details	20
AbortPredictiveDialingCampaign	Abort Predictive Dialing Campaign	20
CreatePredictiveDialingCampaign	Creates predictive outbound call task	20
DeletePredictiveDialingCampaign	Deletes predictive dialing task	20
DescribeAgentCruiseDialingCampaign	Query Agent Cruise-style Outbound Call Task	20
DescribePredictiveDialingCampaign	Queries predictive outbound call task	20
DescribePredictiveDialingCampaigns	Queries predictive outbound call task list	20
DescribePredictiveDialingSessions	Queries predictive outbound call list	20
PausePredictiveDialingCampaign	Pauses predictive outbound call task	20
ResumePredictiveDialingCampaign	Resumes predictive outbound call task	20
UpdatePredictiveDialingCampaign	Updates predictive outbound call task	20

Telephone APIs

API Name	Feature	Frequency Limit (maximum requests per second)
CreateExtension	Creates telephone account	20
DeleteExtension	Deletes telephone account	20
ModifyExtension	Modifies telephone account (bind skill group, bind agent account)	20
DescribeExtension	Accesses telephone information	20
DescribeExtensions	Queries telephone list information	20
ResetExtensionPassword	Resets telephone register cipher	20

Phone Service Record APIs

API Name	Feature	Frequency Limit (maximum requests per second)
DescribeTelCdr	Accesses phone service records and recordings	20
DescribeProtectedTelCdr	Accesses protected phone service records and recordings	20
DescribePSTNActiveSessionList	Accesses the PSTN active session list	20
DescribeCallInMetrics	Accesses inbound real-time data statistical metrics	20
DescribeTelSession	Accesses PSTN session information	20
DescribeTelCallInfo	Access call detail records by application	20

Purchasing APIs

API Name	Feature	Frequency Limit (maximum requests per second)
DescribeCCCBuyInfoList	Accesses user purchasing information list	20

Other APIs

API Name	Feature	Frequency Limit (maximum requests per second)
HangUpCall	Hangs up the phone	20
CreateAdminURL	Create Management Panel Login	20
DescribeIvrAudioList	Query IVR Audio File List	20
UploadIvrAudio	Upload IVR prompt	1

Outbound Call APIs

API Name	Feature	Frequency Limit (maximum requests per second)
AbortAgentCruiseDialingCampaign	Abort Agent Cruise Dialing Campaign	20
CreateAICall	Create AI Session	20
CreateAgentCruiseDialingCampaign	Create Agent Cruise Dialing Campaign	20
CreateIVRSession	CreateIVRSession	20