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    Notification on Service Suspension Policy Change in Case of Overdue Payment for COS Pay-As-You-Go (Postpaid)

    Terakhir diperbarui:2024-04-22 10:45:32
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      Overview

      COS will change the pay-as-you-go (postpaid) overdue service suspension policy, to help users better manage storage resources and costs. For details on this policy change, see below. For information on COS's arrears logic, please refer to payment overdue.
      

      Change content

      If your account is overdue by 1 day, the default data retention period in COS will be adjusted from 120 Days to 15 Days.
      

      Change Time

      Detailed as follows:
      Starting from April 15, 2024: The change of the service suspension policy for overdue COS pay-as-you-go (postpaid) payment will begin notification.
      Note:
      Notification Method: message center, Email, SMS.
      If you have previously enabled COS service, you will receive a notification. After receiving the notification, you can still use the COS service normally.
      You can view the change information in the pop-up of the console and confirm that you are aware of this policy update. If you have already confirmed before, please ignore.
      Starting from April 30, 2024: The new service suspension policy for overdue COS pay-as-you-go (postpaid) payment will become effective.
      Starting from May 15, 2024: The new service suspension policy for overdue COS pay-as-you-go (postpaid) payment will begin execution.
      

      Change Logic

      One day after the account becomes overdue, the COS data has not been cleared, and the account is in the service suspension period (i.e., quarantine period) of overdue state for N days:
      If N ≥ 15: Following the policy change on May 15, 2024, the data retention period will change from 120 days to 15 days. The account's COS data will be terminated. After the data termination, no further storage capacity fees will be incurred.
      If N ˂ 15: Following the policy change on May 15, 2024, the data retention period will change from 120 days to 15 days. The account's COS data will continue to incur charges, generating storage capacity fees, until the data is terminated.
      Note:
      This change only involves the pay-as-you-go (postpaid) billing mode for COS, and does not involve resource packages (prepaid).
      This change only affects accounts that enter the service suspension period (quarantine period) of overdue state after being overdue for 1 day. For details, see change logic and use cases.
      This change does not affect accounts in the normal state (not overdue), accounts within the protection period of of overdue state (overdue for less than 1 day), or accounts in the resource recycling period of overdue state (data already terminated).
      

      Use Cases

      Case 1: N ≥ 15 days

      Xiaoyun's account became overdue on April 14, 2024. One day after the account was overdue, the data in COS was not handled, and the system will retain it for 120 days by default. Following the change of the service suspension policy for overdue COS pay-as-you-go (postpaid) payment on May 15, 2024, the default retention period for COS data in Xiaoyun's account changed to 15 days. From April 15, 2024 to May 15, 2024, there are 30 days in total. Since 30 days is longer than the default retention period of 15 days, after the change, Xiaoyun's account data will be terminated, and no further storage capacity fees will be incurred.

      Case 2: N ˂ 15 days

      Xiaoming's account became overdue on May 10, 2024. One day after the account was overdue, the data in COS was not handled, and the system will retain it for 120 days by default. Following the change of the service suspension policy for overdue COS pay-as-you-go (postpaid) payment on May 15, 2024, the default retention period for COS data in Xiaoming's account changed to 15 days. From May 11, 2024, to May 15, 2024, there are 5 days in total. Since 5 days is shorter than the default retention period of 15 days, after the change, Xiaoming's account data will continue to be retained for 10 more days. During the data retention period, storage capacity fees will be incurred.
      

      Change Details

      Billing Mode
      Account Status
      Service Suspension Policy
      Change Description
      COS Pay-as-You-Go (Postpaid)
      Account overdue
      Precondition: The account is overdue, and COS data is not cleared.
      Details:
      According to the generated bill, execute deduction.
      If the account balance is insufficient, and the sum of available balance and frozen amount is still negative, it is impossible to complete the deduction, and the account enters the Overdue state.
      Unchanged
      Protection period of overdue state
      Precondition: The account is within 1 day of being overdue, COS data has not been cleared, and it is in the Overdue State Protection Period.
      Details:
      COS: Service is available, and data can be read and written.
      Console: There are overdue notifications and processing suggestions.
      Notification: The system will send a reminder when there is an overdue payment.
      Note: Please top up in time during this period to ensure your account balance is greater than or equal to 0, to avoid impacting service operation.
      Remarks:
      Notification method: Includes voice calls, Short Message Service, email, and the Message Center (subject to the actual receipt channels and recipients as configured in the user's message subscription configuration).
      Unchanged
      Service suspension period (quarantine period)
      Precondition: The account has been overdue for 1 day, and COS data has not been cleared, entering the Overdue State Service Suspension Period (i.e., Quarantine Period).
      Details:
      COS: Service is unavailable, and data cannot be read or written.
      Console: There are overdue notifications and processing suggestions.
      Notification: The system will send a service suspension notification during this period.
      Note:
      Given the importance of data, your data in COS is retained by default for 15 days.
      If you do not need to keep the data, please clear it immediately. For details, see clearing buckets and deleting buckets.
      If you need to continue using COS, please top up in the console. Service will resume automatically once your account balance is greater than or equal to 0.
      If you attempt to access data at this time, the server will return a 451 error and log the request. This request will incur request fees.
      If the data is not cleared and occupies storage space, it will incur storage usage fees. These fees will accumulate until the data is terminated.
      Starting from May 15, 2024, after your account is overdue by 1 day, the default data retention period in COS will be adjusted from 120 days to 15 days.
      Resource recycling period (termination period) of overdue state
      Precondition: The account has been overdue for 1 day, and COS data has not been cleared. After 15 days in the service suspension period (i.e., quarantine period) of overdue state, it enters the resource recycling (i.e., termination) period of overdue state. Details:
      COS: Service is unavailable, and data cannot be read or written.
      Console: There are overdue notifications and processing suggestions.
      Notification: The system will send a resource recycling notification during this period.
      Note:
      At this point, you will be deemed to have voluntarily given up COS service. Tencent Cloud does not promise to continue retaining your data, and it will be terminated and cannot be restored. Tencent Cloud bears no responsibility for compensation. If needed, please top up to recover the service as soon as possible.
      Starting from May 15, 2024, after your account is overdue by 1 day, the default data retention period in COS will be adjusted from 120 days to 15 days.
      Note:
      Notification methods include voice calls, Short Message Service, email, and the Message Center. The actual receipt method and recipients are subject to the user's message subscription configuration.
      

      Relevant Guidelines

      How do I view billable item information?

      For COS billable items, you can learn more in pay-as-you-go.

      How do I view bills?

      You can log in to the Tencent Cloud console, view and download bills in the Billing Center's bills-bill overview. For an introduction to bills, please refer to bill introduction.
      

      Contact Us

      If you have any questions, feel free to contact us at any time. Thank you for your support of Tencent Cloud. We will continue to offer you with more cost-effective products.
      
      
      
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