- Release Notes and Announcements
- Announcements
- Announcement on Optimization of CSS Billing Method Following Policy
- Billing Content Adjustment for Cloud Streaming Services Standard Transcoding and Top Speed Codec Transcoding
- Announcement on the Price Adjustment of CSS Audio/Video Enhancement Feature
- Announcement on the Official Billing for CSS Standby Streams Feature
- CSS to Support H.265 8K and AV1 8K Transcoding
- CSS Adds Support for AV1 Codec and Audio/Video Enhancement
- Notice: CSS to Adjust Prices of Basic Services
- CSS to Adjust Pricing of Third-Party Relay
- Delayed Playback to Become Paid Feature
- Announcements
- User Guide
- Product Introduction
- Purchase Guide
- Billing Overview
- Basic Service Fee
- Value-Added Service Fee
- Live Transcoding (Watermarking, Stream Mixing, subtitles)
- Live Audio and Video Enhancement
- Live Recording
- Time Shifting (New)
- Live Screencapture
- Live Stream Moderation
- Intelligent Porn Detection
- Live Video Caster
- Relay
- Overview of Basic Fees for Value-Added Features
- Delayed Playback
- Standby Streams
- Real-Time Log Shipping
- DRM Encryption
- Prepaid plan
- Purchase Process
- Changing Billing Modes
- Refund Policy
- Viewing Bills
- Renewal
- Processing for Overdue Payments
- Billing FAQs
- Live Video Broadcasting (LVB)
- Live Event Broadcasting (LEB)
- Live Video Caster
- Console Guide
- Console Overview
- Overview
- Domain Management
- Adding Domain Names
- Managing Domain Names
- Push Domain Name Management
- Push Configuration
- Recording Configuration
- Time Shifting Configuration
- Screencapture and Porn Detection Configuration
- Watermark Configuration
- Callback Configuration
- Standby Stream Configuration
- Latency Control
- IP Blocklist/Allowlist Configuration
- Delayed Playback
- Moderation Configuration
- Remote Authentication Configuration
- Playback Domain Name Management
- Playback Configuration
- Playback Authentication Configuration
- Referer Configuration
- Template Configuration
- HTTPS Configuration
- Region Configuration
- Origin Server Configuration
- Bandwidth Cap Configuration
- IP Blocklist/Allowlist Configuration
- Blocking Playback by Protocol
- Latency Control
- HTTP Response Header Configuration
- Access Control by Region Configuration
- Remote Authentication Configuration
- Certificate Management
- Cost Allocation by Tag
- Stream Management
- Package Management
- Feature Configuration
- Relay
- Laboratory
- Billing Usage Statistics
- Monitoring
- Toolkit
- OOTB live
- CAM-Based Access Control
- Feature Guide
- Push and Playback
- Features
- Live Streaming Security
- Global CSS Service
- Callback Notifications
- How to Receive Event Notification
- Stream Pushing Notification
- Recording Event Notification
- Recording Status Event Notification
- Screencapturing Event Notification
- Live Broadcasting Image Audit Event Notification
- Live Streaming Audio Auditing Service Event Notification
- Push Error Event Notifications
- Relay Event Notification
- User Guides for Common Third-Party Tools
- SDK Guide
- API Documentation
- History
- Introduction
- API Category
- Making API Requests
- Monitoring Data Query APIs
- DescribeLiveTranscodeDetailInfo
- DescribeAllStreamPlayInfoList
- DescribeGroupProIspPlayInfoList
- DescribeHttpStatusInfoList
- DescribeLiveDomainPlayInfoList
- DescribeLiveStreamPushInfoList
- DescribePlayErrorCodeDetailInfoList
- DescribePlayErrorCodeSumInfoList
- DescribeProIspPlaySumInfoList
- DescribeProvinceIspPlayInfoList
- DescribeStreamDayPlayInfoList
- DescribeStreamPlayInfoList
- DescribeStreamPushInfoList
- DescribeTopClientIpSumInfoList
- DescribeVisitTopSumInfoList
- Billing Data Query APIs
- Live Transcoding APIs
- Delayed Playback Management APIs
- Domain Name Management APIs
- Watermark Management APIs
- Certificate Management APIs
- Live Stream Mix APIs
- Stream Pulling APIs
- Recording Management APIs
- Time Shifting APIs
- Live Callback APIs
- Screencapturing and Porn Detection APIs
- Authentication Management APIs
- Live Stream Management APIs
- Data Types
- Error Codes
- Ops Guide
- Troubleshooting
- About Pushing
- Playing Method
- Live Streaming Quiz
- FAQs
- SLA
- CSS Policy
- Glossary
- Release Notes and Announcements
- Announcements
- Announcement on Optimization of CSS Billing Method Following Policy
- Billing Content Adjustment for Cloud Streaming Services Standard Transcoding and Top Speed Codec Transcoding
- Announcement on the Price Adjustment of CSS Audio/Video Enhancement Feature
- Announcement on the Official Billing for CSS Standby Streams Feature
- CSS to Support H.265 8K and AV1 8K Transcoding
- CSS Adds Support for AV1 Codec and Audio/Video Enhancement
- Notice: CSS to Adjust Prices of Basic Services
- CSS to Adjust Pricing of Third-Party Relay
- Delayed Playback to Become Paid Feature
- Announcements
- User Guide
- Product Introduction
- Purchase Guide
- Billing Overview
- Basic Service Fee
- Value-Added Service Fee
- Live Transcoding (Watermarking, Stream Mixing, subtitles)
- Live Audio and Video Enhancement
- Live Recording
- Time Shifting (New)
- Live Screencapture
- Live Stream Moderation
- Intelligent Porn Detection
- Live Video Caster
- Relay
- Overview of Basic Fees for Value-Added Features
- Delayed Playback
- Standby Streams
- Real-Time Log Shipping
- DRM Encryption
- Prepaid plan
- Purchase Process
- Changing Billing Modes
- Refund Policy
- Viewing Bills
- Renewal
- Processing for Overdue Payments
- Billing FAQs
- Live Video Broadcasting (LVB)
- Live Event Broadcasting (LEB)
- Live Video Caster
- Console Guide
- Console Overview
- Overview
- Domain Management
- Adding Domain Names
- Managing Domain Names
- Push Domain Name Management
- Push Configuration
- Recording Configuration
- Time Shifting Configuration
- Screencapture and Porn Detection Configuration
- Watermark Configuration
- Callback Configuration
- Standby Stream Configuration
- Latency Control
- IP Blocklist/Allowlist Configuration
- Delayed Playback
- Moderation Configuration
- Remote Authentication Configuration
- Playback Domain Name Management
- Playback Configuration
- Playback Authentication Configuration
- Referer Configuration
- Template Configuration
- HTTPS Configuration
- Region Configuration
- Origin Server Configuration
- Bandwidth Cap Configuration
- IP Blocklist/Allowlist Configuration
- Blocking Playback by Protocol
- Latency Control
- HTTP Response Header Configuration
- Access Control by Region Configuration
- Remote Authentication Configuration
- Certificate Management
- Cost Allocation by Tag
- Stream Management
- Package Management
- Feature Configuration
- Relay
- Laboratory
- Billing Usage Statistics
- Monitoring
- Toolkit
- OOTB live
- CAM-Based Access Control
- Feature Guide
- Push and Playback
- Features
- Live Streaming Security
- Global CSS Service
- Callback Notifications
- How to Receive Event Notification
- Stream Pushing Notification
- Recording Event Notification
- Recording Status Event Notification
- Screencapturing Event Notification
- Live Broadcasting Image Audit Event Notification
- Live Streaming Audio Auditing Service Event Notification
- Push Error Event Notifications
- Relay Event Notification
- User Guides for Common Third-Party Tools
- SDK Guide
- API Documentation
- History
- Introduction
- API Category
- Making API Requests
- Monitoring Data Query APIs
- DescribeLiveTranscodeDetailInfo
- DescribeAllStreamPlayInfoList
- DescribeGroupProIspPlayInfoList
- DescribeHttpStatusInfoList
- DescribeLiveDomainPlayInfoList
- DescribeLiveStreamPushInfoList
- DescribePlayErrorCodeDetailInfoList
- DescribePlayErrorCodeSumInfoList
- DescribeProIspPlaySumInfoList
- DescribeProvinceIspPlayInfoList
- DescribeStreamDayPlayInfoList
- DescribeStreamPlayInfoList
- DescribeStreamPushInfoList
- DescribeTopClientIpSumInfoList
- DescribeVisitTopSumInfoList
- Billing Data Query APIs
- Live Transcoding APIs
- Delayed Playback Management APIs
- Domain Name Management APIs
- Watermark Management APIs
- Certificate Management APIs
- Live Stream Mix APIs
- Stream Pulling APIs
- Recording Management APIs
- Time Shifting APIs
- Live Callback APIs
- Screencapturing and Porn Detection APIs
- Authentication Management APIs
- Live Stream Management APIs
- Data Types
- Error Codes
- Ops Guide
- Troubleshooting
- About Pushing
- Playing Method
- Live Streaming Quiz
- FAQs
- SLA
- CSS Policy
- Glossary
Note:
If you are a customer of a Tencent Cloud partner, the rules regarding resources when there are overdue payments are subject to the agreement between you and the partner.
Overdue Payments
The current day's CSS pay-as-you-go daily billing items will be generated the morning of the next day. Bills for the pay-as-you-go monthly billing items will be generated on the first day of the next month. For billing details, see Viewing Bills.
When your Tencent Cloud account is detected to have an insufficient balance leading to overdue payments, you will receive an overdue notification. You have 24 hours to top up your account. If the outstanding amount is settled within 24 hours, the account will be rectified (with a balance greater than or equal to 0), and CSS will not be suspended. If it is not settled within 24 hours, CSS will be suspended even if the prepaid plan is still available.
When your account becomes overdue, CSS and LVC will not immediately terminate ongoing live streams or LVC PGM output. They will continue to run and incur costs as usual. To stop using the LVC service, please manually disable the live stream or the PGM (main monitor).
If your VOD service is suspended due to an overdue payment, the CSS recording feature will be affected, while related service fees will continue to be billed as usual.
Service Suspension
If a payment is overdue and the account balance has not been topped up within the required period (account balance is negative) or contains contents that violate Tencent Cloud’s rules or Terms of Service, CSS has the right to automatically repossess the CSS resources under the account within 60 days after the date of service suspension.
After your account becomes suspended, VOD files generated by the live recording will become inaccessible, and the screenshots (including the screenshots for porn detection) stored in COS will also be processed according to the overdue accounts policy of COS.
If a Tencent Cloud account is suspended for containing contents that violate Tencent Cloud’s rules or Terms of Service, the account cannot be recovered.
Repossession
If any account is overdue for over 60 days, Tencent Cloud will automatically repossess the CSS resources and regularly clear the CSS data and records (of configurations, service logs, client authorizations, etc.) under that account.
If you want to deactivate the CSS service and clear the CSS data under your account, please contact your Tencent Cloud representative or submit a ticket.
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