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    Self-Diagnosis

    Last updated: 2024-10-17 16:30:10
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      CSS offers a self-diagnosis tool for you to quickly detect and troubleshoot push and playback issues related to users, URLs, domain names, streams, and other factors. This feature is in beta testing now. The diagnostic results are for reference only.

      Prerequisites

      There is a push/playback URL spliced by you or generated by the Address Generator.
      The push URL has been used for push.

      Directions

      Follow the steps below to diagnose a push/playback problem in a live stream:
      1. Log in to the CSS console and select Tools > Select Self-Diagnosis in the left column.
      2. Enter the push or playback URL you want to diagnose.
      3. Click Execute Diagnosis.
      
      
      
      
      
      

      Result

      You will see the diagnostic result and suggestion for troubleshooting the problem.
      Item
      Sub-Item
      Description
      Customer Information
      APPID
      Customer’s application ID
      Status
      Customer’s account status
      Domain Name
      Domain Name
      Domain Name
      Domain Name Type
      Push/Playback domain
      CNAME
      CNAME resolution information
      Stream Status
      Stream
      Stream ID
      Status
      Stream status
      URL
      URL
      Push/Playback URL
      AppName
      URL path
      StreamName
      Stream name, which is used to calculate `txSecret`
      Authentication Configuration
      Whether authentication is enabled
      Primary key
      Backup key
      Push/Playback authentication
      Whether authentication succeeded
      Cause
      Authentication StreamName
      txSecret: Authentication string generated after push/playback authentication is enabled.
      txTime: Expiration timestamp set for the push/playback URL
      URL actual expiration time
      Access Bandwidth
      Bandwidth Cap Configuration
      Whether a cap is set for bandwidth
      Acceleration Region
      IP Visit
      Status
      Current Bandwidth
      Application
      Client
      Push from PC: We recommend you use OBS for push to test the push.
      Playback on PC: We recommend you use the VLC player to test the playback.
      Push from web: We recommend you use Web Push to test the push.
      Push from mobile apps: Install TCToolkit App and select "RTMP for push" to test the push.
      Playback on mobile apps: Install TCToolkit App and select "Standard Live Broadcast" to test the playback.
      IP Restriction
      Check for exceptions caused by the IP allowlist/blocklist or regional restrictions
      Stream Data
      Analyze real-time monitoring data of the live stream to determine whether the exception is caused by network congestion, jitters, or other reasons. View stream data
      Note:
      If the diagnostic report cannot solve your problem, please submit a ticket or contact Tencent Cloud technical support.
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