tencent cloud

PrevNext

Feedback

search by keyword

Recent Pages

Documentation
TencentDB for MySQL
    Documentation
    Download PDF

    Refund

    Last updated: 2024-11-13 21:23:12
    Download PDF
      Monthly subscription (prepaid): You can return TencentDB for MySQL instances and request a refund (non-full).
      Pay-as-you-go (postpaid): After a user apply for a return for TencentDB for MySQL, resources will be withdrawn. As billing is based on your actual resource usage, this process does not involve a refund request. You can return monthly subscribed and pay-as-you-go instances in the instance list in the TencentDB for MySQL console.

      Returning Instances

      When a monthly subscription instance is returned and its status has changed to Isolating, it will no longer generate fees.
      After an instance is terminated, its data will not be recoverable. You need to back up the data in advance.
      As database backups will be deleted when an instance is terminated, you need to download the backups in advance.
      As database audit will be deleted when an instance is terminated, you need to download the the database audit log in advance.
      After a monthly subscribed instance is terminated, its IP resources will be released simultaneously, and the instances cannot be accessed. If the instance has read-only or disaster recovery instances:
      Read-only instances will be terminated at the same time.
      Disaster recovery instances will disconnect their sync connections and be promoted to source instances automatically.
      When a monthly subscribed instance is returned, it is retained in the recycle bin for 7 days, where it cannot be accessed. To restore the instance, go to the recycle bin and renew it.
      Upon a pay-as-you-go instance is returned, it is transferred to the cloud database recycle bin, where it is retained for 24 hours. During this period, the instance is inaccessible. If you want to restore the instance, you can initiate a power-on recovery in the recycle bin.
      Tencent Cloud has the right to reject any suspected abnormal or malicious application for return.
      Certain resources purchased during promotions may not be eligible for return. You can check the latest information on the official website.

      Standard Returns

      Fees for consumed resources will be deducted from the refund. The remaining amount will be returned to your Tencent Cloud account by the proportion of the cash and voucher amount paid for the purchase.

      Standard return policies

      Refund amount = Current Orders + Future Orders - Consumed Resources Fees
      Current orders: The amount paid for current orders, excluding discounts and vouchers.
      Future orders: The amount paid for future orders, excluding vouchers.
      Fees for consumed resources are calculated based on the following policies:
      For the used part, if the usage has lasted at least one month as of the date of downgrade, fees will be deducted by month; otherwise, fees will be deducted in a pay-as-you-go manner.
      The usage is accurate down to the second
      If the refunded amount ≤ 0, it is considered 0, and resources are deleted.
      Note:
      Discounts and vouchers will not be returned.
      The refund will be returned to your Tencent account by the proportion of the cash and free credit paid for the purchase.
      For more information on how to return instances in the console, see Terminating Instance.
      Contact Us

      Contact our sales team or business advisors to help your business.

      Contact Us
      Technical Support

      Open a ticket if you're looking for further assistance. Our Ticket is 7x24 avaliable.

      Submit a Ticket
      7x24 Phone Support
      Copyright © 2013-2024 Tencent Cloud. All Rights Reserved.
      Privacy PolicyLegalCookie Policy