This document describe how to troubleshoot failed or invalid password resets for a Windows Server 2012 CVM.
Problem
After the CVM password is reset, the system prompts The system is busy, and your instance password failed to be reset (7617d94c).
After the CVM password is reset, the new password does not take effect, and the login password remains the old one.
Cause
Possible causes are:
The cloudbase-init
component in the CVM is damaged, modified, disabled, or not started.
The cloudbase-init
component for password reset is blocked by the third-party security program (e.g., 360 Total Security or Huorong Security) installed on the CVM.
Troubleshooting
Try the following according to the failure reason.
Checking the cloudbase-init service
2. On the desktop, right-click and choose Run. Enter services.msc in the Run dialog box, and press Enter to open the Services window. 3. Check whether the cloudbase-init
service exists, as shown in the following figure:
If yes, proceed to the next step.
4. Double-click the cloudbase-init
service to open the cloudbase-init properties dialog box, as shown in the following figure:
5. Select the General tab and check whether the cloudbase-init
startup type is Automatic.
If yes, proceed to the next step.
If no, set the cloudbase-init
startup type to Automatic.
6. Switch to the Log On tab and check whether Local System account is selected for the cloudbase-init
service.
If yes, proceed to the next step.
If no, select Local System account for the cloudbase-init
service.
7. Switch to the General tab, click Start in Service status to manually enable the cloudbase-init
service, and check whether an error occurs.
If no, proceed to the next step.
8. On the desktop, right-click and choose Run. Enter regedit in the Run dialog box, and press Enter to open the Registry Editor window. 9. In the registry navigation pane on the left, expand the following hierarchies in order: HKEY_LOCAL_MACHINE > SOFTWARE > Cloudbase Solutions > Cloudbase-Init.
10. Locate all "LocalScriptsPlugin" registry keys under ins-xxx and check whether the LocalScriptsPlugin value is 2.
If yes, proceed to the next step.
If no, set the LocalScriptsPlugin value to 2.
11. On the desktop, click and choose This PC. Check whether the CD drive is loaded under Devices and drives, as shown in the following figure:
If no, start the CD-ROM drive in Device Manager.
Checking the security program installed on the CVM
Scan for CVM vulnerabilities using the installed security program and check whether cloudbase-init
components are blocked.
If the CVM has vulnerabilities, fix them.
If core components are blocked, unblock them.
Check and configure the cloudbase-init
components as instructed below.
2. Restore and set the cloudbase-init
components according to the actually installed third-party security program.
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