- What is Tencent Cloud Contact Center
- Billing Guide
- New User Guide
- Use Case
- Administrator Guide
- Voice Guide
- Agent Management
- Skill Group Management
- Role Permission Setup
- Define Agent Status
- IVR Management
- Call Features
- Outbound Number Rules
- Outbound Call on Dial Pad
- Predictive Outbound Calling
- Click to Dial button on PC
- Inbound Call Routing and Answering Settings
- User Callback Routing
- Voice Satisfaction Survey
- Real-Time Monitoring
- SIP Phone Registration
- Integration with Business System (Inbound Call Pop-Up)
- Number Privacy Protection
- Boosted Keywords
- Data Analysis
- Voice Guide
- Developer Guide
- API Documentation
- History
- Introduction
- API Category
- Making API Requests
- Agent APIs
- Skill Group APIs
- Number APIs
- Dual Call APIs
- Automatic Outbound Call APIs
- CreateAutoCalloutTask
- DescribeAutoCalloutTasks
- StopAutoCalloutTask
- DescribeAutoCalloutTask
- UpdatePredictiveDialingCampaign
- ResumePredictiveDialingCampaign
- PausePredictiveDialingCampaign
- DescribePredictiveDialingSessions
- DescribePredictiveDialingCampaigns
- DescribePredictiveDialingCampaign
- DeletePredictiveDialingCampaign
- CreatePredictiveDialingCampaign
- AbortPredictiveDialingCampaign
- DescribeAgentCruiseDialingCampaign
- SIP Phone APIs
- Call Service Record APIs
- Billing APIs
- Other APIs
- Outbound Call APIs
- AI Agent APIs
- Data Types
- Error Codes
- Agent Guide
- Voice Agent Guide
- Hardware, Software, and Network Requirements
- Agent Workstation Login
- Agent Workstation
- Agent Status
- Answering Calls and Making Outbound Calls (via Web)
- Call Hold and Mute
- Direct Transfer to Skill Group/Agent
- Call Self-Service
- Entering Extension Number
- Agent Internal Call
- Call Records and Recording
- Modify the mobile number
- Forgetting or Changing Password
- Agent Offline and Log Out
- Voice Agent Guide
- Legal
- FAQs
- Contact Us
- Glossary
- What is Tencent Cloud Contact Center
- Billing Guide
- New User Guide
- Use Case
- Administrator Guide
- Voice Guide
- Agent Management
- Skill Group Management
- Role Permission Setup
- Define Agent Status
- IVR Management
- Call Features
- Outbound Number Rules
- Outbound Call on Dial Pad
- Predictive Outbound Calling
- Click to Dial button on PC
- Inbound Call Routing and Answering Settings
- User Callback Routing
- Voice Satisfaction Survey
- Real-Time Monitoring
- SIP Phone Registration
- Integration with Business System (Inbound Call Pop-Up)
- Number Privacy Protection
- Boosted Keywords
- Data Analysis
- Voice Guide
- Developer Guide
- API Documentation
- History
- Introduction
- API Category
- Making API Requests
- Agent APIs
- Skill Group APIs
- Number APIs
- Dual Call APIs
- Automatic Outbound Call APIs
- CreateAutoCalloutTask
- DescribeAutoCalloutTasks
- StopAutoCalloutTask
- DescribeAutoCalloutTask
- UpdatePredictiveDialingCampaign
- ResumePredictiveDialingCampaign
- PausePredictiveDialingCampaign
- DescribePredictiveDialingSessions
- DescribePredictiveDialingCampaigns
- DescribePredictiveDialingCampaign
- DeletePredictiveDialingCampaign
- CreatePredictiveDialingCampaign
- AbortPredictiveDialingCampaign
- DescribeAgentCruiseDialingCampaign
- SIP Phone APIs
- Call Service Record APIs
- Billing APIs
- Other APIs
- Outbound Call APIs
- AI Agent APIs
- Data Types
- Error Codes
- Agent Guide
- Voice Agent Guide
- Hardware, Software, and Network Requirements
- Agent Workstation Login
- Agent Workstation
- Agent Status
- Answering Calls and Making Outbound Calls (via Web)
- Call Hold and Mute
- Direct Transfer to Skill Group/Agent
- Call Self-Service
- Entering Extension Number
- Agent Internal Call
- Call Records and Recording
- Modify the mobile number
- Forgetting or Changing Password
- Agent Offline and Log Out
- Voice Agent Guide
- Legal
- FAQs
- Contact Us
- Glossary
SDK integration offers complete flexibility to tailor the solution to your business operations, allowing agents to efficiently complete their tasks within a single unified system.
Integration Showcase
SDK Integration - Unified Communication Agent Workstation
SDK Integration - Inbound/Outbound Calls
Integration Guidance
You can follow these steps for integrated development:
Step | Operation |
1 | |
2 | Inbound / Outbound Configuration Guide |
3 | |
4 | SDKs support different terminals including IOS, Android, Uniapp, Web, please refer to the link for more |
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