- Product Introduction
- Purchase Guide
- Preparation
- Getting Started
- Administrator Manual
- Telephone Operation Guide
- Customer Service Management
- Inbound IVR Management
- Outbound Number Assignment
- SIP Phone Registration
- Integration with Business System (Inbound Call Pop-Up)
- Online Status and On Break Reason
- Inbound Call Routing and Answering Settings
- Clicking to Dial on PC
- Hot Word Feature
- Outbound Call on Dial Pad
- Predictive Outbound Calling
- Call-out Then Customer Call-in Reception
- Call Features
- Customer Satisfaction Evaluation
- Number Privacy Protection
- Service Record Viewing and Playback
- Service Record Storage and Access
- Recording Storage and Access
- Data Analysis
- Real-Time Monitoring
- Telephone Operation Guide
- Agent Manual
- Phone Volume
- Hardware, Software, and Network Requirements
- Logging In and Going Online
- Agent Workstation
- Agent Status
- Answering Calls and Making Outbound Calls (via Web)
- Call Hold and Mute
- Direct Transfer to Skill Group/Agent
- Call Self-Service
- Entering Extension Number
- Agent Internal Call
- Phone Service Records and Recording
- Modify the mobile number
- Forgetting or Changing Password
- Going Offline and Logging Out
- Phone Volume
- Practical Tutorial
- API Documentation
- History
- Introduction
- API Category
- Making API Requests
- Agent APIs
- Skill Group APIs
- Number APIs
- Dual Call APIs
- Automatic Outbound Call APIs
- CreateAutoCalloutTask
- DescribeAutoCalloutTasks
- StopAutoCalloutTask
- DescribeAutoCalloutTask
- UpdatePredictiveDialingCampaign
- ResumePredictiveDialingCampaign
- PausePredictiveDialingCampaign
- DescribePredictiveDialingSessions
- DescribePredictiveDialingCampaigns
- DescribePredictiveDialingCampaign
- DeletePredictiveDialingCampaign
- CreatePredictiveDialingCampaign
- AbortPredictiveDialingCampaign
- DescribeAgentCruiseDialingCampaign
- Telephone APIs
- Phone Service Record APIs
- Purchasing APIs
- Other APIs
- Outbound Call APIs
- Data Types
- Error Codes
- SDK Development Guide
- Data Push
- FAQs
- Service Agreement
- Contact Us
- Data Deletion Guide
- Glossary
- Product Introduction
- Purchase Guide
- Preparation
- Getting Started
- Administrator Manual
- Telephone Operation Guide
- Customer Service Management
- Inbound IVR Management
- Outbound Number Assignment
- SIP Phone Registration
- Integration with Business System (Inbound Call Pop-Up)
- Online Status and On Break Reason
- Inbound Call Routing and Answering Settings
- Clicking to Dial on PC
- Hot Word Feature
- Outbound Call on Dial Pad
- Predictive Outbound Calling
- Call-out Then Customer Call-in Reception
- Call Features
- Customer Satisfaction Evaluation
- Number Privacy Protection
- Service Record Viewing and Playback
- Service Record Storage and Access
- Recording Storage and Access
- Data Analysis
- Real-Time Monitoring
- Telephone Operation Guide
- Agent Manual
- Phone Volume
- Hardware, Software, and Network Requirements
- Logging In and Going Online
- Agent Workstation
- Agent Status
- Answering Calls and Making Outbound Calls (via Web)
- Call Hold and Mute
- Direct Transfer to Skill Group/Agent
- Call Self-Service
- Entering Extension Number
- Agent Internal Call
- Phone Service Records and Recording
- Modify the mobile number
- Forgetting or Changing Password
- Going Offline and Logging Out
- Phone Volume
- Practical Tutorial
- API Documentation
- History
- Introduction
- API Category
- Making API Requests
- Agent APIs
- Skill Group APIs
- Number APIs
- Dual Call APIs
- Automatic Outbound Call APIs
- CreateAutoCalloutTask
- DescribeAutoCalloutTasks
- StopAutoCalloutTask
- DescribeAutoCalloutTask
- UpdatePredictiveDialingCampaign
- ResumePredictiveDialingCampaign
- PausePredictiveDialingCampaign
- DescribePredictiveDialingSessions
- DescribePredictiveDialingCampaigns
- DescribePredictiveDialingCampaign
- DeletePredictiveDialingCampaign
- CreatePredictiveDialingCampaign
- AbortPredictiveDialingCampaign
- DescribeAgentCruiseDialingCampaign
- Telephone APIs
- Phone Service Record APIs
- Purchasing APIs
- Other APIs
- Outbound Call APIs
- Data Types
- Error Codes
- SDK Development Guide
- Data Push
- FAQs
- Service Agreement
- Contact Us
- Data Deletion Guide
- Glossary
Agent APIs
| API Name | Feature | Frequency Limit (maximum requests per second) |
|---|---|---|
| CreateSDKLoginToken | Creates SDK log-in token | 20 |
| CreateStaff | Creates customer service account | 20 |
| DeleteStaff | Deletes agent information | 20 |
| ModifyStaff | Modify customer service / agent account | 20 |
| DescribeStaffInfoList | Accesses agent information list | 20 |
| DescribeStaffStatusMetrics | Accesses agent real-time status statistics metrics | 20 |
| ModifyStaffPassword | Modify agent password | 20 |
Skill Group APIs
| API Name | Feature | Frequency Limit (maximum requests per second) |
|---|---|---|
| CreateCCCSkillGroup | Creates a new skill group | 20 |
| UpdateCCCSkillGroup | Updates skill group | 20 |
| DescribeSkillGroupInfoList | Accesses skill group information list | 20 |
| BindStaffSkillGroupList | Bind Agent to Skill Group | 20 |
| UnbindStaffSkillGroupList | Unbinds agent's skill group | 20 |
Number APIs
| API Name | Feature | Frequency Limit (maximum requests per second) |
|---|---|---|
| BindNumberCallOutSkillGroup | Bind number with outbound skill group | 20 |
| UnbindNumberCallOutSkillGroup | Unbinds the number from the outbound call skill group | 20 |
| DescribeNumbers | Queries the number list | 20 |
| DisableCCCPhoneNumber | Disables number | 20 |
Dual Call APIs
| API Name | Feature | Frequency Limit (maximum requests per second) |
|---|---|---|
| CreateCallOutSession | Creates outbound call session (currently only dual call is supported) | 20 |
Automatic Outbound Call APIs
| API Name | Feature | Frequency Limit (maximum requests per second) |
|---|---|---|
| CreateAutoCalloutTask | Creates auto-dial task | 20 |
| DescribeAutoCalloutTasks | Batch Query Automatic Outbound Call Tasks | 20 |
| StopAutoCalloutTask | Stops automatic outbound call task | 20 |
| DescribeAutoCalloutTask | Queries automatic outbound call task details | 20 |
| AbortPredictiveDialingCampaign | Abort Predictive Dialing Campaign | 20 |
| CreatePredictiveDialingCampaign | Creates predictive outbound call task | 20 |
| DeletePredictiveDialingCampaign | Deletes predictive dialing task | 20 |
| DescribeAgentCruiseDialingCampaign | Query Agent Cruise-style Outbound Call Task | 20 |
| DescribePredictiveDialingCampaign | Queries predictive outbound call task | 20 |
| DescribePredictiveDialingCampaigns | Queries predictive outbound call task list | 20 |
| DescribePredictiveDialingSessions | Queries predictive outbound call list | 20 |
| PausePredictiveDialingCampaign | Pauses predictive outbound call task | 20 |
| ResumePredictiveDialingCampaign | Resumes predictive outbound call task | 20 |
| UpdatePredictiveDialingCampaign | Updates predictive outbound call task | 20 |
Telephone APIs
| API Name | Feature | Frequency Limit (maximum requests per second) |
|---|---|---|
| CreateExtension | Creates telephone account | 20 |
| DeleteExtension | Deletes telephone account | 20 |
| ModifyExtension | Modifies telephone account (bind skill group, bind agent account) | 20 |
| DescribeExtension | Accesses telephone information | 20 |
| DescribeExtensions | Queries telephone list information | 20 |
| ResetExtensionPassword | Resets telephone register cipher | 20 |
Phone Service Record APIs
| API Name | Feature | Frequency Limit (maximum requests per second) |
|---|---|---|
| DescribeTelCdr | Accesses phone service records and recordings | 20 |
| DescribeProtectedTelCdr | Accesses protected phone service records and recordings | 20 |
| DescribePSTNActiveSessionList | Accesses the PSTN active session list | 20 |
| DescribeCallInMetrics | Accesses inbound real-time data statistical metrics | 20 |
| DescribeTelSession | Accesses PSTN session information | 20 |
| DescribeTelCallInfo | Access call detail records by application | 20 |
Purchasing APIs
| API Name | Feature | Frequency Limit (maximum requests per second) |
|---|---|---|
| DescribeCCCBuyInfoList | Accesses user purchasing information list | 20 |
Other APIs
| API Name | Feature | Frequency Limit (maximum requests per second) |
|---|---|---|
| HangUpCall | Hangs up the phone | 20 |
| CreateAdminURL | Create Management Panel Login | 20 |
| DescribeIvrAudioList | Query IVR Audio File List | 20 |
| UploadIvrAudio | Upload IVR prompt | 1 |
Outbound Call APIs
| API Name | Feature | Frequency Limit (maximum requests per second) |
|---|---|---|
| AbortAgentCruiseDialingCampaign | Abort Agent Cruise Dialing Campaign | 20 |
| CreateAICall | Create AI Session | 20 |
| CreateAgentCruiseDialingCampaign | Create Agent Cruise Dialing Campaign | 20 |
| CreateIVRSession | CreateIVRSession | 20 |
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