- What is Tencent Cloud Contact Center
- Billing Guide
- New User Guide
- Use Case
- Administrator Guide
- Voice Guide
- Agent Management
- Skill Group Management
- Role Permission Setup
- Define Agent Status
- IVR Management
- Call Features
- Outbound Number Rules
- Outbound Call on Dial Pad
- Predictive Outbound Calling
- Click to Dial button on PC
- Inbound Call Routing and Answering Settings
- User Callback Routing
- Voice Satisfaction Survey
- Real-Time Monitoring
- SIP Phone Registration
- Integration with Business System (Inbound Call Pop-Up)
- Number Privacy Protection
- Boosted Keywords
- Data Analysis
- Voice Guide
- Developer Guide
- API Documentation
- History
- Introduction
- API Category
- Making API Requests
- Agent APIs
- Skill Group APIs
- Number APIs
- Dual Call APIs
- Automatic Outbound Call APIs
- CreateAutoCalloutTask
- DescribeAutoCalloutTasks
- StopAutoCalloutTask
- DescribeAutoCalloutTask
- UpdatePredictiveDialingCampaign
- ResumePredictiveDialingCampaign
- PausePredictiveDialingCampaign
- DescribePredictiveDialingSessions
- DescribePredictiveDialingCampaigns
- DescribePredictiveDialingCampaign
- DeletePredictiveDialingCampaign
- CreatePredictiveDialingCampaign
- AbortPredictiveDialingCampaign
- DescribeAgentCruiseDialingCampaign
- SIP Phone APIs
- Call Service Record APIs
- Billing APIs
- Other APIs
- Outbound Call APIs
- AI Agent APIs
- Data Types
- Error Codes
- Agent Guide
- Voice Agent Guide
- Hardware, Software, and Network Requirements
- Agent Workstation Login
- Agent Workstation
- Agent Status
- Answering Calls and Making Outbound Calls (via Web)
- Call Hold and Mute
- Direct Transfer to Skill Group/Agent
- Call Self-Service
- Entering Extension Number
- Agent Internal Call
- Call Records and Recording
- Modify the mobile number
- Forgetting or Changing Password
- Agent Offline and Log Out
- Voice Agent Guide
- Legal
- FAQs
- Contact Us
- Glossary
- What is Tencent Cloud Contact Center
- Billing Guide
- New User Guide
- Use Case
- Administrator Guide
- Voice Guide
- Agent Management
- Skill Group Management
- Role Permission Setup
- Define Agent Status
- IVR Management
- Call Features
- Outbound Number Rules
- Outbound Call on Dial Pad
- Predictive Outbound Calling
- Click to Dial button on PC
- Inbound Call Routing and Answering Settings
- User Callback Routing
- Voice Satisfaction Survey
- Real-Time Monitoring
- SIP Phone Registration
- Integration with Business System (Inbound Call Pop-Up)
- Number Privacy Protection
- Boosted Keywords
- Data Analysis
- Voice Guide
- Developer Guide
- API Documentation
- History
- Introduction
- API Category
- Making API Requests
- Agent APIs
- Skill Group APIs
- Number APIs
- Dual Call APIs
- Automatic Outbound Call APIs
- CreateAutoCalloutTask
- DescribeAutoCalloutTasks
- StopAutoCalloutTask
- DescribeAutoCalloutTask
- UpdatePredictiveDialingCampaign
- ResumePredictiveDialingCampaign
- PausePredictiveDialingCampaign
- DescribePredictiveDialingSessions
- DescribePredictiveDialingCampaigns
- DescribePredictiveDialingCampaign
- DeletePredictiveDialingCampaign
- CreatePredictiveDialingCampaign
- AbortPredictiveDialingCampaign
- DescribeAgentCruiseDialingCampaign
- SIP Phone APIs
- Call Service Record APIs
- Billing APIs
- Other APIs
- Outbound Call APIs
- AI Agent APIs
- Data Types
- Error Codes
- Agent Guide
- Voice Agent Guide
- Hardware, Software, and Network Requirements
- Agent Workstation Login
- Agent Workstation
- Agent Status
- Answering Calls and Making Outbound Calls (via Web)
- Call Hold and Mute
- Direct Transfer to Skill Group/Agent
- Call Self-Service
- Entering Extension Number
- Agent Internal Call
- Call Records and Recording
- Modify the mobile number
- Forgetting or Changing Password
- Agent Offline and Log Out
- Voice Agent Guide
- Legal
- FAQs
- Contact Us
- Glossary
Agent APIs
| API Name | Feature | Frequency Limit (maximum requests per second) |
|---|---|---|
| CreateSDKLoginToken | Creates sdk log-in token | 20 |
| CreateStaff | Creates customer service account | 20 |
| DeleteStaff | Deletes agent information | 20 |
| ModifyStaff | Modifies customer service account | 20 |
| DescribeStaffInfoList | Accesses agent information list | 20 |
| DescribeStaffStatusMetrics | Get Agent Real-Time Metrics | 20 |
| ModifyStaffPassword | Modify agent password | 20 |
Skill Group APIs
| API Name | Feature | Frequency Limit (maximum requests per second) |
|---|---|---|
| CreateCCCSkillGroup | Creates a new skill group | 20 |
| UpdateCCCSkillGroup | Updates skill group | 20 |
| DescribeSkillGroupInfoList | Accesses skill group information list | 20 |
| BindStaffSkillGroupList | Binds the skill group to which the agent belongs | 20 |
| UnbindStaffSkillGroupList | Unbinds agent's skill group | 20 |
Number APIs
| API Name | Feature | Frequency Limit (maximum requests per second) |
|---|---|---|
| BindNumberCallOutSkillGroup | Binds outbound skill group of number | 20 |
| UnbindNumberCallOutSkillGroup | Unbinds the number from the outbound call skill group | 20 |
| DescribeNumbers | Queries the number list | 20 |
| DisableCCCPhoneNumber | Disables number | 20 |
| CreateOwnNumberApply | Create customer's own number integration review | 20 |
| ModifyOwnNumberApply | Modify customer's own number approval form | 20 |
Dual Call APIs
| API Name | Feature | Frequency Limit (maximum requests per second) |
|---|---|---|
| CreateCallOutSession | Creates outbound call session (currently only dual call is supported) | 20 |
Automatic Outbound Call APIs
| API Name | Feature | Frequency Limit (maximum requests per second) |
|---|---|---|
| CreateAutoCalloutTask | Creates auto-dial task | 20 |
| DescribeAutoCalloutTasks | Batch query automatic outbound call tasks | 20 |
| StopAutoCalloutTask | Stops automatic outbound call task | 20 |
| DescribeAutoCalloutTask | Queries automatic outbound call task details | 20 |
| AbortPredictiveDialingCampaign | Stops predictive dialing task | 20 |
| CreatePredictiveDialingCampaign | Creates predictive outbound call task | 20 |
| DeletePredictiveDialingCampaign | Deletes predictive dialing task | 20 |
| DescribeAgentCruiseDialingCampaign | Query agent cruise-style outbound call task | 20 |
| DescribePredictiveDialingCampaign | Queries predictive outbound call task | 20 |
| DescribePredictiveDialingCampaigns | Queries predictive outbound call task list | 20 |
| DescribePredictiveDialingSessions | Queries predictive outbound call list | 20 |
| PausePredictiveDialingCampaign | Pauses predictive outbound call task | 20 |
| ResumePredictiveDialingCampaign | Resumes predictive outbound call task | 20 |
| UpdatePredictiveDialingCampaign | Updates predictive outbound call task | 20 |
SIP Phone APIs
| API Name | Feature | Frequency Limit (maximum requests per second) |
|---|---|---|
| CreateExtension | Creates SIP Phone account | 20 |
| DeleteExtension | Deletes SIP Phone account | 20 |
| ModifyExtension | Modifies SIP Phone account (add agent or skillgroup) | 20 |
| DescribeExtension | Get SIP Phone information | 20 |
| DescribeExtensions | Get SIP Phone list Info | 20 |
| ResetExtensionPassword | Resets SIP Phone Password | 20 |
Call Service Record APIs
| API Name | Feature | Frequency Limit (maximum requests per second) |
|---|---|---|
| DescribeTelCdr | Get Call Service Records and Recordings | 20 |
| DescribeProtectedTelCdr | Get Protected Call Records and Recording | 20 |
| DescribePSTNActiveSessionList | Get PSTN session list | 20 |
| DescribeCallInMetrics | Get Inbound Real-Time Metrics | 20 |
| DescribeTelSession | Accesses pstn session information | 20 |
| DescribeTelCallInfo | Get Call Consumption statistics by SDKAppID | 20 |
Billing APIs
| API Name | Feature | Frequency Limit (maximum requests per second) |
|---|---|---|
| DescribeCCCBuyInfoList | Get Subscription Billing List | 20 |
Other APIs
| API Name | Feature | Frequency Limit (maximum requests per second) |
|---|---|---|
| HangUpCall | Hangs up the phone | 20 |
| DescribeTelRecordAsr | Pulls session recording to text information | 20 |
| CreateAdminURL | Creates a management access link | 20 |
| DescribeIvrAudioList | Query ivr audio file list | 20 |
| UploadIvrAudio | Upload ivr audio files | 1 |
Outbound Call APIs
| API Name | Feature | Frequency Limit (maximum requests per second) |
|---|---|---|
| AbortAgentCruiseDialingCampaign | Stop agent cruise-style outbound call task | 20 |
| CreateAIAgentCall | Create ai intelligent agent session | 20 |
| CreateAICall | Create AI Session | 20 |
| CreateAgentCruiseDialingCampaign | Create agent cruise-style outbound call task | 20 |
| CreateIVRSession | CreateIVRSession | 20 |
AI Agent APIs
| API Name | Feature | Frequency Limit (maximum requests per second) |
|---|---|---|
| DescribeAICallExtractResult | Query ai call content extraction result | 20 |
Yes
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