- Product Introduction
- Purchase Guide
- Preparation
- Getting Started
- Administrator Manual
- Telephone Operation Guide
- Customer Service Management
- Inbound IVR Management
- Outbound Number Assignment
- SIP Phone Registration
- Integration with Business System (Inbound Call Pop-Up)
- Online Status and On Break Reason
- Inbound Call Routing and Answering Settings
- Clicking to Dial on PC
- Hot Word Feature
- Outbound Call on Dial Pad
- Predictive Outbound Calling
- Call-out Then Customer Call-in Reception
- Call Features
- Customer Satisfaction Evaluation
- Number Privacy Protection
- Service Record Viewing and Playback
- Service Record Storage and Access
- Recording Storage and Access
- Data Analysis
- Real-Time Monitoring
- Telephone Operation Guide
- Agent Manual
- Phone Volume
- Hardware, Software, and Network Requirements
- Logging In and Going Online
- Agent Workstation
- Agent Status
- Answering Calls and Making Outbound Calls (via Web)
- Call Hold and Mute
- Direct Transfer to Skill Group/Agent
- Call Self-Service
- Entering Extension Number
- Agent Internal Call
- Phone Service Records and Recording
- Modify the mobile number
- Forgetting or Changing Password
- Going Offline and Logging Out
- Phone Volume
- Practical Tutorial
- API Documentation
- History
- Introduction
- API Category
- Making API Requests
- Agent APIs
- Skill Group APIs
- Number APIs
- Dual Call APIs
- Automatic Outbound Call APIs
- CreateAutoCalloutTask
- DescribeAutoCalloutTasks
- StopAutoCalloutTask
- DescribeAutoCalloutTask
- UpdatePredictiveDialingCampaign
- ResumePredictiveDialingCampaign
- PausePredictiveDialingCampaign
- DescribePredictiveDialingSessions
- DescribePredictiveDialingCampaigns
- DescribePredictiveDialingCampaign
- DeletePredictiveDialingCampaign
- CreatePredictiveDialingCampaign
- AbortPredictiveDialingCampaign
- DescribeAgentCruiseDialingCampaign
- Telephone APIs
- Phone Service Record APIs
- Purchasing APIs
- Other APIs
- Outbound Call APIs
- Data Types
- Error Codes
- SDK Development Guide
- Data Push
- FAQs
- Service Agreement
- Contact Us
- Data Deletion Guide
- Glossary
- Product Introduction
- Purchase Guide
- Preparation
- Getting Started
- Administrator Manual
- Telephone Operation Guide
- Customer Service Management
- Inbound IVR Management
- Outbound Number Assignment
- SIP Phone Registration
- Integration with Business System (Inbound Call Pop-Up)
- Online Status and On Break Reason
- Inbound Call Routing and Answering Settings
- Clicking to Dial on PC
- Hot Word Feature
- Outbound Call on Dial Pad
- Predictive Outbound Calling
- Call-out Then Customer Call-in Reception
- Call Features
- Customer Satisfaction Evaluation
- Number Privacy Protection
- Service Record Viewing and Playback
- Service Record Storage and Access
- Recording Storage and Access
- Data Analysis
- Real-Time Monitoring
- Telephone Operation Guide
- Agent Manual
- Phone Volume
- Hardware, Software, and Network Requirements
- Logging In and Going Online
- Agent Workstation
- Agent Status
- Answering Calls and Making Outbound Calls (via Web)
- Call Hold and Mute
- Direct Transfer to Skill Group/Agent
- Call Self-Service
- Entering Extension Number
- Agent Internal Call
- Phone Service Records and Recording
- Modify the mobile number
- Forgetting or Changing Password
- Going Offline and Logging Out
- Phone Volume
- Practical Tutorial
- API Documentation
- History
- Introduction
- API Category
- Making API Requests
- Agent APIs
- Skill Group APIs
- Number APIs
- Dual Call APIs
- Automatic Outbound Call APIs
- CreateAutoCalloutTask
- DescribeAutoCalloutTasks
- StopAutoCalloutTask
- DescribeAutoCalloutTask
- UpdatePredictiveDialingCampaign
- ResumePredictiveDialingCampaign
- PausePredictiveDialingCampaign
- DescribePredictiveDialingSessions
- DescribePredictiveDialingCampaigns
- DescribePredictiveDialingCampaign
- DeletePredictiveDialingCampaign
- CreatePredictiveDialingCampaign
- AbortPredictiveDialingCampaign
- DescribeAgentCruiseDialingCampaign
- Telephone APIs
- Phone Service Record APIs
- Purchasing APIs
- Other APIs
- Outbound Call APIs
- Data Types
- Error Codes
- SDK Development Guide
- Data Push
- FAQs
- Service Agreement
- Contact Us
- Data Deletion Guide
- Glossary
Note
TCCC is the global variable accessed directly after the SDK is loaded.
Common Structure
AgentStatus
Agent status.
Field | Description |
free | Idle |
busy | In line |
arrange | After-call-work |
notReady | Busy |
rest | On break |
ServerType
Endpoint service type, the endpoint type used for describing phone sessions.
Field | Description |
staffSeat | Web agent type |
staffPhoneSeat | Agent's mobile type |
miniProgramSeat | Mini program type |
staffExtensionSeat | Telephone type |
CommonSDKResponse
Parameter | Type | Required | Remarks | |
options | status | 'success' |'error' | Yes | Result of SDK API call. Returns 'success' on success, and 'error' on failure. |
| errorMsg | string | No | Error message, returned when status is 'error' |
Call (API Functions of Telephone Customer Service and Audio Customer Service)
Inbound call
tccc.Call.startOutboundCall(options): Promise<CommonSDKResponse>
Parameter | Type | Required | Remarks | |
options | phoneNumber | String | Yes | Contact Number |
| phoneDesc | String | No | Number remarks, which will replace the number displayed in the call bar |
| uui | String | No | |
| skillGroupId | String | No | The bound outbound number in the skill group |
| callerPhoneNumber | String | No | Outbound number |
| servingNumberGroupIds | String[] | No | Number ID list |
| phoneEncodeType | 'number' | No | Currently, only 'number' is supported, forcing the use of actual numbers when number mapping is enabled. |
tccc.Call.startOutboundCall(options): Promise<CallResponse>
The description of CallResponse is as follows:
Parameter | Type | Required | Remarks | |
response | sessionId | String | Yes | Session ID |
| calleeLocation | String | No | Called number's location |
| calleePhoneNumber | String | Yes | Contact Number |
| callerPhoneNumber | String | Yes | The calling number used for making an outbound call |
| serverType | String | Yes | Type of the endpoint used for making an outbound call. Optional values are: staffSeat, staffPhoneSeat, and staffExtensionSeat. For details, see Session Service Type. |
| remark | String | No | Called number remarks |
Answers a call.
tccc.Call.accept(options): Promise<CommonSDKResponse>
Parameter | Type | Required | Remarks | |
options | sessionId | String | Yes | Session ID, obtained from the tccc.events.callIn event |
Ends a conversation.
tccc.Call.hungUp(options): Promise<CommonSDKResponse>
Parameter | Type | Required | Remarks | |
options | sessionId | String | Yes | Session ID |
Deleting a Session
tccc.Call.deleteCall(options)
Parameter | Type | Required | Remarks | |
options | sessionId | String | Yes | Session ID |
Mutes.
tccc.Call.muteMic(options): Promise<CommonSDKResponse>
Parameter | Type | Required | Remarks | |
options | sessionId | String | Yes | Session ID |
Unmutes.
tccc.Call.unmuteMic(options): Promise<CommonSDKResponse>
Parameter | Type | Required | Remarks | |
options | sessionId | String | Yes | Session ID |
Is It Currently Muted
tccc.Call.isMicMuted(options): Promise<CommonSDKResponse>
Parameter | Type | Required | Remarks | |
options | sessionId | String | Yes | Session ID |
Initiating an Internal Call
tccc.Call.startInternalCall(): Promise<CommonSDKResponse>
Parameter | Type | Required | Remarks | |
options | calleeUserId | String | Yes | Called agent account |
| useMobile | Boolean | No | Whether to call their mobile phone or not |
Transferring a Session
tccc.Call.transfer(): Promise<CommonSDKResponse>
Parameter | Type | Required | Remarks | |
options | sessionId | String | Yes | Session ID |
| skillGroupId | String | No | Transfers to a specified skill group. |
| userId | String | No | Transfers to a specified agent. |
Call hold
tccc.Call.hold(): Promise<CommonSDKResponse>
Parameter | Type | Required | Remarks | |
options | sessionId | String | Yes | Session ID |
Canceling Call Hold
tccc.Call.unHold(): Promise<CommonSDKResponse>
Parameter | Type | Required | Remarks | |
options | sessionId | String | Yes | Session ID |
Sending Extension Number
tccc.Call.sendDigits(): Promise<CommonSDKResponse>
Parameter | Type | Required | Remarks | |
options | sessionId | String | Yes | Session ID |
| dtmfText | String | No | The extension number to be sent |
Chat (Online Customer Service API Functions)
Answers a call.
tccc.Chat.accept(options): Promise<CommonSDKResponse>
Parameter | Type | Required | Remarks | |
options | sessionId | String | Yes | Session ID |
Ending a Session
tccc.Chat.end(options): Promise<CommonSDKResponse>
Parameter | Type | Required | Remarks | |
options | sessionId | String | Yes | Session ID |
Transferring a Session
tccc.Chat.transfer(): Promise<CommonSDKResponse>
Parameter | Type | Required | Remarks | |
options | sessionId | String | Yes | Session ID |
| skillGroupId | String | No | Transfers to a specified skill group. |
| userId | String | No | Transfers to a specified agent. |
Video (Video Customer Service API Functions)
Answers a call.
tccc.Video.accept(options): Promise<CommonSDKResponse>
Parameter | Type | Required | Remarks | |
options | sessionId | String | Yes | Session ID |
Ends a conversation.
tccc.Video.end(options): Promise<CommonSDKResponse>
Parameter | Type | Required | Remarks | |
options | sessionId | String | Yes | Session ID |
Mutes.
tccc.Video.muteMic(options): Promise<CommonSDKResponse>
Parameter | Type | Required | Remarks | |
options | sessionId | String | Yes | Session ID |
Unmutes.
tccc.Video.unmuteMic(options): Promise<CommonSDKResponse>
Parameter | Type | Required | Remarks | |
options | sessionId | String | Yes | Session ID |
Disabling the Camera
tccc.Video.muteVideo(options): Promise<CommonSDKResponse>
Parameter | Type | Required | Remarks | |
options | sessionId | String | Yes | Session ID |
Enabling the Camera
tccc.Video.unmuteVideo(options): Promise<CommonSDKResponse>
Parameter | Type | Required | Remarks | |
options | sessionId | String | Yes | Session ID |
Transferring a Session
tccc.Video.transfer(): Promise<CommonSDKResponse>
Parameter | Type | Required | Remarks | |
options | sessionId | String | Yes | Session ID |
| skillGroupId | String | No | Transfers to a specified skill group. |
| userId | String | No | Transfers to a specified agent. |
Agent (Agent Status API Functions)
Going Online
tccc.Agent.online(): void
Going Offline
tccc.Agent.offline(): void
Setting Agent Status
tccc.Agent.setStatus(optoins): Promise<CommonSDKResponse>
Parameter | Type | Required | Remarks | |
options | status | String | Yes | Agent status, valid values: free: Idle rest: On break arrange: After-call-work notReady: Busy stopNotReady: Stops showing busy |
| restReason | String | No | On break reason |
Obtaining Agent Status
tccc.Agent.getStatus():AgentStatus
Devices (Device API Functions)
Checking Whether the Browser Is Supported
tccc.Devices.isBrowserSupported(): boolean
Note
TCCC Web SDK supports Google Chrome 56 and Microsoft Edge 80 or later.
Returning to Microphone List
tccc.Devices.getMicrophones(): Promise<MediaDeviceInfo []>
Returning to Speaker List
tccc.Devices.getSpeakers(): Promise<MediaDeviceInfo []>
UI (User Interface API Functions)
Hiding All SDK UIs
tccc.UI.hide(): void
Showing All SDK UIs
tccc.UI.show(): void
Showing Floating Button
tccc.UI.showfloatButton(): void
Hiding Floating Button
tccc.UI.hidefloatButton(): void
Showing Workspace
tccc.UI.showWorkbench(): void
Hiding Workspace
tccc.UI.hideWorkbench(): void
Events
Listening to Events
tccc.on(event, callback)
Canceling Event Listening
tccc.off(event, callback)
Completing SDK Initialization
tccc.events.ready
Triggered when SDK initialization is complete, at which point the API can be called safely.
Incoming Session
tccc.events.callIn
Types of incoming sessions include:
phone: Telephone session
im: Online session
voip: Audio session
video: Video session
internal: Internal session
Incoming Telephone Session
Parameter | Type | Required | Remarks | |
options | sessionId | String | Yes | Session ID |
| type | 'phone' | Yes | Telephone session type |
| timeout | Number | Yes | Session access timeout duration, with 0 representing no timeout |
| calleePhoneNumber | String | Yes | Contact Number |
| callerPhoneNumber | String | No | Caller Number |
| callerLocation | String | No | Caller's location |
| remark | String | No | Remarks |
| ivrPath | {key: String, label: String}[] | - | User's IVR key path. key represents the corresponding key, and label represents the corresponding key tag. |
| protectedCallee | String | No | When mapping is enabled, the number represents the called party. |
| protectedCaller | String | No | When mapping is enabled, the number represents the caller. |
| serverType | 'staffSeat' | 'staffPhoneSeat' | 'staffExtensionSeat' | Yes | Indicates the type of the agent the call goes to. staffSeat: Default value, indicating Web agent
StaffPhoneSeat: Agent's mobile
MiniProgramSeat: Mini program agent staffExtensionSeat: Telephone bound to the agent |
Incoming Online Session
Parameter | Type | Required | Remarks | |
options | sessionId | String | Yes | Session ID |
| type | 'phone' | Yes | Telephone session type |
| timeout | Number | Yes | Session access timeout duration, with 0 representing no timeout |
| nickname | String | Yes | User's nickname |
| avatar | String | No | User's profile photo |
| remark | String | No | Remarks |
| peerSource | String | No | Channel source |
| channelName | String | No | Custom parameter |
| clientData | String | No | User-defined parameter |
Incoming Audio Session
Parameter | Type | Required | Remarks | |
options | sessionId | String | Yes | Session ID |
| type | 'voip' | Yes | Audio session type |
| timeout | Number | Yes | Session access timeout duration, with 0 representing no timeout |
| callee | String | Yes | Channel entry |
| calleeRemark | String | No | Channel entry remarks |
| userId | String | Yes | User's openId |
| nickname | String | No | Users will get a WeChat nickname after authorization. |
| avatar | String | No | Users will receive a WeChat profile photo after authorization. |
| remark | String | No | Remarks |
| peerSource | String | No | Caller's location |
| ivrPath | {key: String, label: String}[] | No | User's IVR key path. key represents the corresponding key, and label represents the corresponding key tag. |
| clientData | String | No | User-defined parameter |
Incoming Video Session
Parameter | Type | Required | Remarks | |
options | sessionId | String | Yes | Session ID |
| type | 'video' | Yes | Video session type |
| timeout | String | Yes | Session access timeout duration, with 0 representing no timeout |
| userId | String | Yes | User's openId |
| nickname | String | No | Users will get a WeChat nickname after authorization. |
| avatar | String | No | Users will receive a WeChat profile photo after authorization. |
| remark | String | No | Remarks |
| | | | |
Incoming Internal Session
Parameter | Type | Required | Remarks | |
options | sessionId | String | Yes | Session ID |
| type | 'internal' | Yes | Internal session type |
| timeout | Number | Yes | Session access timeout duration, with 0 representing no timeout |
| peerUserId | String | Yes | Caller's account |
Agent Access Session
tccc.events.userAccessed
Parameter | Type | Required | Remarks | |
options | sessionId | String | Yes | Session ID |
Session Timeout Transfer Event
tccc.events.autoTransfer
Parameter | Type | Required | Remarks | |
options | sessionId | String | Yes | Session ID |
Session End Event
tccc.events.sessionEnded
Parameter | Type | Required | Remarks | |
options | sessionId | String | Yes | Session ID |
| closeBy | String | Yes | Indicates the hang-up party: client: Hang up by user seat: Hang up by agent admin: Hang up by system timer: Hang up by timer |
| mainReason | String | No | Only exists in telephone type, and when the hang-up party is "admin", indicating the reason for hang-up. |
| subReason | String | No | Only exists in telephone type, and when the hang-up party is "admin", indicating the detailed reason for hang-up. |
Successful Outbound Call Event
tccc.events.callOuted
Parameter | Type | Required | Remarks | |
options | sessionId | String | Yes | Session ID |
Outbound Call Answering Event
tccc.events.calloutAccepted
Parameter | Type | Required | Remarks | |
options | sessionId | String | Yes | Session ID |
Session Transfer Event
tccc.events.transfer
Parameter | Type | Required | Remarks | |
options | sessionId | String | Yes | Session ID |
Agent Status Change Event
tccc.events.statusChanged
Parameter | Type | Required | Remarks | | |
options | status | No | | ||
Automatic Speech Recognition Event
tccc.events.asr
Parameter | Type | Required | Remarks | | |
options | sessionId | String | Yes | Session ID | |
| result | ASR recognition result | Yes | Automatic Speech Recognition result structure | |
| flow | 'IN' | 'OUT' | Yes | Recognition direction IN: User side OUT: Agent side | |
Yes
No
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