Cloud Console: uses CAM, where you can use Console Account to login for application resource management: Create application, SIP Trunk Connection, Package Subscription, Recording Storage and Data Push
Management Panel: is for administrators and managers to monitor call records, view agent performance dashboards, and configure general settings for calls, IVRs, and agent accounts.
Agent Workstation: is for agents to make and receive calls.
Fast Login Management Console
You can use the default admin account to log in to the Cloud Contact Center Management Console without a password. To view the default admin password, you can check the site message in the Console.
Adding Admins
You can create more admin account:
1.Create an admin account
Click Add Administrator and fill in the name and login email
After submission, the system will automatically send a random password to the email address.
2.View login password
Click the login link in the email to go to the Management Console login page.
Step 3: Go to the Management Console to log in
On the Management Console login page, select account login. The account is the admin email, and the password is the random password from the email. Click Login.
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