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Cloud Contact Center
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    Billing Overview

    Last updated: 2024-05-07 17:55:55
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      Billing Components

      The services of the Cloud Contact Center (TCCC) are divided into two categories according to the service type: package fees for monthly subscription and additional purchase fees beyond the package.

      Free Trial

      When you activate the TCCC application for the first time, you receive 3 Essential version agent licenses, which are valid for 14 days (calculated from the day the application takes effect) and automatically become invalid upon expiration.
      If the number of agents you need to try for the first time exceeds 3, you need to pay for the excess part.

      Package Fees for Monthly Subscription

      The monthly subscription package of the Cloud Contact Center is the Essential Agent Package for product use: The package supports annual or monthly subscriptions.
      You can choose software agent packages (Essential and Premium versions) for different applications (SDKAppID) according to business scenarios to unlock different features.

      Software Agent Package

      The software agent package is suitable for human agents to answer and make outbound calls through the web page and is used in scenarios such as telephone sales and customer service. The version comparison is as follows:
      Comparison Classification
      Comparison Item
      Essential
      Premium
      Price
      Annual Subscription:
      USD 1,440/year
      Monthly Subscription:
      USD 120/month
      Annual Subscription:
      USD 2,520/year
      Monthly Subscription:
      USD 210/month
      Number of Agents Licenses
      (Calculate the number of agents to be purchased based on the number of accounts required.)
      3
      3
      Voice Function
      Inbound/Outbound Calls
      ✓
      ✓
      Agent of the Applicable Platform/Terminal
      Answer/Outbound Calls Through Web
      (Supports integration of Web JSSDK.)
      ✓
      ✓
      Answer/Outbound Calls Through SIP Telephone
      (SIP telephone registration)
      ✓
      ✓
      Telephone Customer Service and Sales
      Softphone
      Hold/Retrieve Call
      ✓
      ✓
      Mute/Unmute
      ✓
      ✓
      Direct Transfer
      (To the designated skill group/agent)
      ✓
      ✓
      Consultation Transfer
      (To the designated skill group/agent)
      -
      ✓
      Transfer to External Line (Three-way Calling)
      -
      ✓
      Transfer to Internal Extension
      -
      ✓
      Receive Number During Call
      -
      ✓
      Self Service
      -
      ✓
      Add Micro Tasks
      -
      ✓
      Call Monitoring
      -
      ✓
      Number Protection
      Number Masking
      ✓
      ✓
      Mapping ID Protection
      -
      ✓
      Inbound IVR
      Prompt
      ✓
      ✓
      Branches
      ✓
      Dynamic branches
      Transfer to Manual Customer Service
      ✓
      Enable skill group overflow, designated agent priority, queue priority, and failure node for the transfer to manual customer service.
      Satisfaction Evaluation
      ✓
      Store key information to variables and store evaluation information to variables.
      Working Hours Judgment
      ✓
      ✓
      Transfer to Internal Line
      -
      ✓
      Transfer to External Line
      -
      ✓
      Receive Number
      -
      ✓
      Voicemail
      -
      ✓
      Voice Recognition Navigation
      -
      ✓
      Calling the API
      -
      ✓
      Condition Judgment
      -
      ✓
      IVR Version Management
      -
      ✓
      Inbound Routing Allocation
      Allocate by the Customer Service Idle Time
      ✓
      ✓
      Allocate by the Number of Calls Accessed by Customer Service
      ✓
      ✓
      Allocate by the Customer Service Priority of the Skill Group
      ✓
      ✓
      Last Customer Service Accessing the Call Is Given Priority
      ✓
      ✓
      Outbound Call Related
      One-Touch Double Call
      ✓
      ✓
      Voice Interactive Outbound Call
      -
      ✓(Supports 3 concurrency)
      Outbound Call Memory (Prioritizes the last outbound call agent)
      ✓
      ✓
      Match by the Same Location
      -
      ✓
      Outbound IVR
      -
      ✓
      Service Records and Recordings
      Call Data Recorder
      (Online view/export/API pull/subscribing the push)
      ✓
      ✓
      Call Recording (Online playback/download/API pull/subscript the push)
      ✓
      ✓
      SIP Telephone Registration
      SIP Telephone Registration
      ✓
      ✓
      Extension Number Transfer
      ✓
      ✓
      Bind SIP Telephone to Agent
      -
      ✓
      Office Collaboration
      Internal Call
      Internal Call
      ✓
      ✓

      Additional Purchase Fees Beyond the Package

      If the usage exceeds the license number in the annual or monthly package, you need to purchase an additional license. Additional purchase items are divided into additional agent purchases and additional purchases of SIP telephone licenses. The corresponding description is as follows:
      Additional Purchase Categories
      Additional Billing Items
      Prices
      Description
      Additional Agent Purchase
      Essential - Additional Agent Purchase
      Annual Subscription:
      USD 480/year
      Monthly Subscription:
      USD 40/month
      To purchase an additional Essential version, you must first purchase the software agent package for the Essential version. To purchase an additional Premium version, you must first purchase the agent package for Premium version software.
      The expiration date of the additional purchase item is the same as that of the purchased package.
      Premium - Additional Agent Purchase
      Annual Subscription:
      USD 840/year
      Monthly Subscription:
      USD 70/month
      Additional SIP Telephone Purchase
      Essential - Additional SIP Telephone Purchase
      Annual Subscription:
      USD 180/year
      Monthly Subscription:
      USD 15/month
      Premium - Additional SIP Telephone Purchase
      Annual Subscription:
      USD 252/year
      Monthly Subscription:
      USD 21/month

      

      
      
      
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