Auto dialing tasks mean automatically dialing customer numbers, and upon connection, directing them to a specified IVR process. The IVR process then plays the prompt to the customer, collects numbers from the customer, and completes the interaction between the customer and the IVR process.
Common Scenarios
Business notifications: Renewal notifications, overdue notifications, expiry notifications.
Office notifications: Meeting notifications, system notifications.
Others: Questionnaire survey, operation and maintenance alarm call-out, emergency/ambulance notifications.
Creating New Auto Dialer IVR and Creating Auto Dialing Tasks
1. Click Telephone Customer Service-IVR Management in the left navigation bar to access the IVR management page. Click Auto Dialer IVR, and then click New in the upper left corner of the page.
2. Enter the IVR name in the top left corner of the IVR canvas, such as: COVID-19 telephone questionnaire survey.
3. Drag and drop the IVR module to an appropriate location within the canvas zone according to your scenario requirements, connect the modules, and fill in the corresponding information in each module (for more information, refer to Basic IVR Module and Multi-Feature IVR Module). Each IVR flow must start with the Start module as the first module, and end with the End module as the last one.
4. After configuration, click Save in the upper right corner of the IVR canvas to return to the IVR list.
5. Call the interface to create an auto dialing task and use the auto dialing service. For more information, see Creating an Auto Dialing Task.
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