Admins can efficiently configure account roles and permissions to enhance the protection of sensitive data.
Create a Role
1. Go to the Cloud Contact Center management console, and choose Agent Management > Role Permission Management in the left navigation bar to go to the role permission management page. Click Create new role in the top left corner of the page.
2. Name your role.
3. Select the members to assign new permissions.
4. Select permission range for this role.
Set this role's visibility range on the management panel, including skill group scope for modules like data analysis, service records, and monitoring. For example, selecting Data Analysis > Voice Agent Service and setting the scope to A limits the role to viewing group data in Data Analytics > Voice Agent. Click the pink button to proceed.
Update Role Setting
After creating a new role, you can assign it to other agents on the agent management page.
1. Select agent whose role needs to be changed and click Edit.
