During the call between the agent and the user, the agent can directly initiate the self-service process created by the administrator (for example, the agent can play a product introduction automatically, and ask the user to confirm by pressing keys).
In the self-service window, the agent can click the desired self-service, such as "Play product introduction", and then click START SELF-SERVICE.
After the self-service is complete, the agent can click BACK to go back to the conversation with the user.
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