Twilio Number Guide

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Twilio Number Guide

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Last updated: 2025-01-23 11:55:46

Twilio Number Guide

Last updated: 2025-01-23 11:55:46

Download PDF

Note: 
Tencent Cloud Contact Center (TCCC) lets you quickly integrate softphones and connect your own numbers for free. If you don’t have an international number, we recommend getting one from providers like Twilio, Avoxi, or Nexmo. This is a step by step guide to connect to your Twilio account via SIP trunking.
Custom Telephony Provide integration Guide: BYOC: SIP trunking
1. Twilio
1. Enter Twilio Official website, click Sign up for registration.
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2. You can register quickly by filling in the information or using your Google email.
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3. Mobile number binding and verification.
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4. Enter the Twilio Console - select Phone numbers > Buy a number.
Select the desired country/number.
Check number capability (Voice, SMS, MMS, Fax).
Select the preferred number, click Purchase.
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5. Select the number and view details.
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2. SIP Trunk Configuration
1. Please click Elastic SIP Trunking > Manage > Trunks, then click the Create new SIP Trunk button.
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2. Name your SIP TRUNK
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✓ Termination Configuration
Name Termination URL in your prefered way. Later, you will need to fill in this domain (xxxx.pstn.twilio.com) in the TCCC Number  Management
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    To enable your elastic SIP trunk to accept our outbound requests, you need to set up authentication using a username and password. Later you need to fill in credential information in the TCCC Number  Management
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✓ Origination Configuration
Here you can enter TCCC static IP address on Twilio (sip:43.153.248.231:35090).
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1. After completing the above configurations, add a number to the SIP channel OR purchase a new number.
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2.  You can add the number to TCCC Management > Number Management > Select the channel you just created > After the channel is created, add the number you successfully purchased.
Note: 
TCCC Related Guide:
Console Number Integration:BYOC: SIP Trunk
Management Panel Outbound Rules:Outbound Number Assignment
3. After adding the number, you can make a call to the number in the Twilio red box for testing in the TCCC workspace.
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Twilio Elastic SIP Trunk > Termination > Make a test call
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3. Twilio Number Monitor
 Monitor > Insights > Billing Usage
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4. Twilio Number Price (For Reference Only)
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phone-number-pricing.csv
5. Twilio Number Cancellation
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