Cloud Contact Center supports the satisfaction evaluation feature, that is, the system automatically plays a satisfaction evaluation prompt to the user side after the call is hung up or during the call, and the user can evaluate by pressing keys.
Initiate Voice Survey After Call End
Initiate Voice Survey During Call
Sending a satisfaction evaluation during the call can be implemented by configuring a satisfaction evaluation module through the self-service IVR (premium feature), as shown in the figure below.