If you are not satisfied after purchasing Tencent Cloud Contact Center, we support refunds according to Refunds.
Five-Day Unconditional Full Refund
Refund Policy
Converged communication agents support a five-day unconditional full refund: For a single Tencent Cloud entity, within five days (including five days) from the date of purchasing the agent package (Essential or Premium), you will be entitled to a full refund without reason by default.
If there is any suspected exceptional/malicious return, Tencent Cloud has the right to reject the return application.
If you violate Telephone Service Connect Guidelines during use, Tencent Cloud has the right to suspend or terminate its services to you in accordance with the guidelines. No refunds are allowed for purchased agents, regardless of whether they have been used.
Refund Instructions
For orders that meet the five-day unconditional full refund scenario, the refund amount is the total amount spent on the purchase, including the cash account amount, the income transferred to the account amount, and the gift account amount.
Only one prepaid instance of each product can be fully refunded (except for some products that have special agreements that do not support a five-day unconditional full refund. For details, refer to the refund policy of each product.).
After switching from postpaid products to prepaid products, a five-day unconditional full refund is not supported.
For products purchased in promotions, if the refund rules conflict with those of promotions, the rules of promotions shall prevail. If the rules of promotions state that refunds are not supported, you are not able to apply for a refund.
Refund Amount and Method
Coupons (including vouchers, cash coupons, and discount coupons) used during purchase are not refundable. Non-coupon fees used during purchase are refunded to the payer's Tencent Cloud account based on the payment method (cash/gift amount) and payment ratio.
Refund Method
Agent Refund
1. Log in to the TCCC console and go to Agent Management page, select the agent that needs a refund, and click Refund.
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