Creating and Binding IVR

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Creating and Binding IVR

Last updated: 2024-03-28 17:00:25

Operation Steps
1. Go to the Cloud Contact Center Console , click Telephone Customer Service - IVR Management in the left navigation bar to enter the IVR management page. ClickInbound IVR, and in the upper left corner of the page, click Create and Select Template.
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2. Enter the IVR name, such as 'Phone call-in process test', in the upper left corner of the IVR canvas.
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3. Based on your scenario, drag IVR modules to appropriate positions on the canvas, and connect and fill relevant information for each module. For details, refer to Basic IVR Module and Multi-Feature IVR Module (Premium Feature). Every IVR flow must start with a Start module and end with an End module.
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4. After configuration, click Save in the upper right corner of the IVR canvas to return to the IVR list.
5. In the Associated phone number column, click Bind to enter the Number Management page.
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6. Click Edit in the operation column of the target number.
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7. In Inbound Settings - Inbound IVR, click the IVR name that needs to be bound like "Phone call-in process test", and then click Confirm to complete binding.
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