Audio File Management manages existing audios used in Cloud Contact Center. You can add, play, download, edit, and delete existing audios.
Adding Audio
1. Go to the Cloud Contact Center console, choose Management Panel> Telephone Agent> Prompt File Management in the left navigation bar to enter the audio file management page. Click Add audio in the upper right corner of the audio file management page. 2. Enter the following information in the Add Audio dialog box:
Name: You can define it as needed. Fill in the name before uploading the file.
Audio File: Select an audio file to upload. After uploading, you need to wait for review, and after review, you can use it.
Note
The audio file supports mp3 and wav formats, and must not exceed 5 MB.
Playing Audio
Click the Audio Play button next to the audio to play it online.
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