- What is Tencent Cloud Contact Center
- Billing Guide
- New User Guide
- Use Case
- Administrator Guide
- Voice Guide
- Agent Management
- Skill Group Management
- Role Permission Setup
- Define Agent Status
- IVR Management
- Call Features
- Outbound Number Rules
- Outbound Call on Dial Pad
- Predictive Outbound Calling
- Click to Dial button on PC
- Inbound Call Routing and Answering Settings
- User Callback Routing
- Voice Satisfaction Survey
- Real-Time Monitoring
- SIP Phone Registration
- Integration with Business System (Inbound Call Pop-Up)
- Number Privacy Protection
- Boosted Keywords
- Data Analysis
- Voice Guide
- Developer Guide
- API Documentation
- History
- Introduction
- API Category
- Making API Requests
- Agent APIs
- Skill Group APIs
- Number APIs
- Dual Call APIs
- Automatic Outbound Call APIs
- CreateAutoCalloutTask
- DescribeAutoCalloutTasks
- StopAutoCalloutTask
- DescribeAutoCalloutTask
- UpdatePredictiveDialingCampaign
- ResumePredictiveDialingCampaign
- PausePredictiveDialingCampaign
- DescribePredictiveDialingSessions
- DescribePredictiveDialingCampaigns
- DescribePredictiveDialingCampaign
- DeletePredictiveDialingCampaign
- CreatePredictiveDialingCampaign
- AbortPredictiveDialingCampaign
- DescribeAgentCruiseDialingCampaign
- SIP Phone APIs
- Call Service Record APIs
- Billing APIs
- Other APIs
- Outbound Call APIs
- AI Agent APIs
- Data Types
- Error Codes
- Agent Guide
- Voice Agent Guide
- Hardware, Software, and Network Requirements
- Agent Workstation Login
- Agent Workstation
- Agent Status
- Answering Calls and Making Outbound Calls (via Web)
- Call Hold and Mute
- Direct Transfer to Skill Group/Agent
- Call Self-Service
- Entering Extension Number
- Agent Internal Call
- Call Records and Recording
- Modify the mobile number
- Forgetting or Changing Password
- Agent Offline and Log Out
- Voice Agent Guide
- Legal
- FAQs
- Contact Us
- Glossary
- What is Tencent Cloud Contact Center
- Billing Guide
- New User Guide
- Use Case
- Administrator Guide
- Voice Guide
- Agent Management
- Skill Group Management
- Role Permission Setup
- Define Agent Status
- IVR Management
- Call Features
- Outbound Number Rules
- Outbound Call on Dial Pad
- Predictive Outbound Calling
- Click to Dial button on PC
- Inbound Call Routing and Answering Settings
- User Callback Routing
- Voice Satisfaction Survey
- Real-Time Monitoring
- SIP Phone Registration
- Integration with Business System (Inbound Call Pop-Up)
- Number Privacy Protection
- Boosted Keywords
- Data Analysis
- Voice Guide
- Developer Guide
- API Documentation
- History
- Introduction
- API Category
- Making API Requests
- Agent APIs
- Skill Group APIs
- Number APIs
- Dual Call APIs
- Automatic Outbound Call APIs
- CreateAutoCalloutTask
- DescribeAutoCalloutTasks
- StopAutoCalloutTask
- DescribeAutoCalloutTask
- UpdatePredictiveDialingCampaign
- ResumePredictiveDialingCampaign
- PausePredictiveDialingCampaign
- DescribePredictiveDialingSessions
- DescribePredictiveDialingCampaigns
- DescribePredictiveDialingCampaign
- DeletePredictiveDialingCampaign
- CreatePredictiveDialingCampaign
- AbortPredictiveDialingCampaign
- DescribeAgentCruiseDialingCampaign
- SIP Phone APIs
- Call Service Record APIs
- Billing APIs
- Other APIs
- Outbound Call APIs
- AI Agent APIs
- Data Types
- Error Codes
- Agent Guide
- Voice Agent Guide
- Hardware, Software, and Network Requirements
- Agent Workstation Login
- Agent Workstation
- Agent Status
- Answering Calls and Making Outbound Calls (via Web)
- Call Hold and Mute
- Direct Transfer to Skill Group/Agent
- Call Self-Service
- Entering Extension Number
- Agent Internal Call
- Call Records and Recording
- Modify the mobile number
- Forgetting or Changing Password
- Agent Offline and Log Out
- Voice Agent Guide
- Legal
- FAQs
- Contact Us
- Glossary
Prompt Management allows you to upload pre-recorded files and provides options to add, edit, play, download, and delete them.
Add Prompt
1. Go to the Management Panel, choose Management Panel> Voice Agent> Prompt File Management in the left navigation bar to enter the audio file management page. Click Add audio in the upper right corner of the audio file management page.
2. Enter the following information in the Add Audio dialog box:
Name: You can define it as needed. Fill in the name before uploading the file.
Audio File: Select an audio file to upload. After uploading, you need to wait for review, and after review, you can use it.
Note
The audio file supports mp3 and wav formats, and must not exceed 5 MB.
Play Prompt
To play audio, simply click the Play button next to the desired file in the list to stream it online.
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