- Product Introduction
- Purchase Guide
- Preparation
- Getting Started
- Administrator Manual
- Telephone Operation Guide
- Customer Service Management
- Inbound IVR Management
- Outbound Number Assignment
- SIP Phone Registration
- Integration with Business System (Inbound Call Pop-Up)
- Online Status and On Break Reason
- Inbound Call Routing and Answering Settings
- Clicking to Dial on PC
- Hot Word Feature
- Outbound Call on Dial Pad
- Predictive Outbound Calling
- Call-out Then Customer Call-in Reception
- Call Features
- Customer Satisfaction Evaluation
- Number Privacy Protection
- Service Record Viewing and Playback
- Service Record Storage and Access
- Recording Storage and Access
- Data Analysis
- Real-Time Monitoring
- Telephone Operation Guide
- Agent Manual
- Phone Volume
- Hardware, Software, and Network Requirements
- Logging In and Going Online
- Agent Workstation
- Agent Status
- Answering Calls and Making Outbound Calls (via Web)
- Call Hold and Mute
- Direct Transfer to Skill Group/Agent
- Call Self-Service
- Entering Extension Number
- Agent Internal Call
- Phone Service Records and Recording
- Modify the mobile number
- Forgetting or Changing Password
- Going Offline and Logging Out
- Phone Volume
- Practical Tutorial
- API Documentation
- History
- Introduction
- API Category
- Making API Requests
- Agent APIs
- Skill Group APIs
- Number APIs
- Dual Call APIs
- Automatic Outbound Call APIs
- CreateAutoCalloutTask
- DescribeAutoCalloutTasks
- StopAutoCalloutTask
- DescribeAutoCalloutTask
- UpdatePredictiveDialingCampaign
- ResumePredictiveDialingCampaign
- PausePredictiveDialingCampaign
- DescribePredictiveDialingSessions
- DescribePredictiveDialingCampaigns
- DescribePredictiveDialingCampaign
- DeletePredictiveDialingCampaign
- CreatePredictiveDialingCampaign
- AbortPredictiveDialingCampaign
- DescribeAgentCruiseDialingCampaign
- Telephone APIs
- Phone Service Record APIs
- Purchasing APIs
- Other APIs
- Outbound Call APIs
- Data Types
- Error Codes
- SDK Development Guide
- Data Push
- FAQs
- Service Agreement
- Contact Us
- Data Deletion Guide
- Glossary
- Product Introduction
- Purchase Guide
- Preparation
- Getting Started
- Administrator Manual
- Telephone Operation Guide
- Customer Service Management
- Inbound IVR Management
- Outbound Number Assignment
- SIP Phone Registration
- Integration with Business System (Inbound Call Pop-Up)
- Online Status and On Break Reason
- Inbound Call Routing and Answering Settings
- Clicking to Dial on PC
- Hot Word Feature
- Outbound Call on Dial Pad
- Predictive Outbound Calling
- Call-out Then Customer Call-in Reception
- Call Features
- Customer Satisfaction Evaluation
- Number Privacy Protection
- Service Record Viewing and Playback
- Service Record Storage and Access
- Recording Storage and Access
- Data Analysis
- Real-Time Monitoring
- Telephone Operation Guide
- Agent Manual
- Phone Volume
- Hardware, Software, and Network Requirements
- Logging In and Going Online
- Agent Workstation
- Agent Status
- Answering Calls and Making Outbound Calls (via Web)
- Call Hold and Mute
- Direct Transfer to Skill Group/Agent
- Call Self-Service
- Entering Extension Number
- Agent Internal Call
- Phone Service Records and Recording
- Modify the mobile number
- Forgetting or Changing Password
- Going Offline and Logging Out
- Phone Volume
- Practical Tutorial
- API Documentation
- History
- Introduction
- API Category
- Making API Requests
- Agent APIs
- Skill Group APIs
- Number APIs
- Dual Call APIs
- Automatic Outbound Call APIs
- CreateAutoCalloutTask
- DescribeAutoCalloutTasks
- StopAutoCalloutTask
- DescribeAutoCalloutTask
- UpdatePredictiveDialingCampaign
- ResumePredictiveDialingCampaign
- PausePredictiveDialingCampaign
- DescribePredictiveDialingSessions
- DescribePredictiveDialingCampaigns
- DescribePredictiveDialingCampaign
- DeletePredictiveDialingCampaign
- CreatePredictiveDialingCampaign
- AbortPredictiveDialingCampaign
- DescribeAgentCruiseDialingCampaign
- Telephone APIs
- Phone Service Record APIs
- Purchasing APIs
- Other APIs
- Outbound Call APIs
- Data Types
- Error Codes
- SDK Development Guide
- Data Push
- FAQs
- Service Agreement
- Contact Us
- Data Deletion Guide
- Glossary
Feature Overview
Feature Overview
Tencent Cloud Contact Center AI Calling Platform is a solution that helps enterprises quickly apply general large models or their own AI models to telephone scenarios.
Enterprises only need number access SIP Trunk and ensure the AI model complies with OpenAI protocol specifications to utilize the built-in phone capabilities, Automatic Speech Recognition (ASR), Text To Speech (TTS), noise reduction, and interruption capabilities of the AI call platform for quick AI call implementation.
1. Use Cases and Highlights
Use Cases
Suitable for enterprises with a certain level of development capability that wish to quickly apply general large models or their own AI models to telephone scenarios and integrate them with existing business systems.
Currently, it supports initiating AI outbound calls through API invocation. The coverage scenarios mainly include voice surveys, appointment confirmations, sales outbound.
Highlights
Highlights | Description |
Ultra-low latency AI real-time dialogue | End-to-end latency as low as 1000ms, comparable to human dialogue reaction speed, allowing customers to enjoy a smooth and natural interaction experience, enhancing service satisfaction. |
Simple access, efficient launch | Provides comprehensive API documentation, simplifying the development process, saving more than one month of development work compared to traditional solutions. |
Built-in precise ASR | Built-in advanced ASR technology supports multiple languages, including English, Spanish, Japanese, and other international languages. Provides robust multilingual AI dialogue support for global business. |
Service model integration flexibility | Supports integration of third-party LLM and TTS models. Just configure the account credentials for the LLM and TTS services to seamlessly integrate into the AI call platform. |
Preparation Steps
Preparation Steps
1. After you have completed creating the application, log in to the Tencent Cloud Contact Center console.
2. Purchase the Premium Seat Package for a limited time free trial.
3. Complete the Bring Your Own Number Access.
Note:
The AI Call Platform only supports the use of enterprise-owned numbers for access and usage.
Access Process
Access Process
Step 1: Initiate an AI Call
Before initiating a call, please confirm whether your model is compatible with OpenAI and Azure protocols, and visit the model provider's website to obtain relevant authentication information:
OpenAI Protocol
Currently supports general models like GPT and Azure.
{"LLMType": "openai", // Fixed as "openai""Model": "gpt-4o-mini", // Model name, all LLMs compliant with OpenAI protocol specifications are supported."APIKey": "114514", // The large model key is used to verify the identity of the requester. Please visit the model service provider's website to obtain the relevant authentication information"APIUrl": "https://xxx/v1/chat/completions" // The large model API URL}
Common model parameter examples:
Parameters | GPT |
Model | "gpt-4o-mini", "gpt-4o" |
APIKey | For information on obtaining relevant authentication methods, please refer to OpenAI official website |
APIUrl | "https://api.openai.com/v1/" |
Azure protocol
{"LLMType": "azure", //"Model": "gpt-4o-mini", // Model name"APIKey": "114514", // The large model key is used to verify the identity of the requester."APIUrl": "https://{your-resource-name}.openai.azure.com?api-version={api-version}"" // The large model API URL}
Parameters | Example | Description |
LLMType | azure | Agreement Name. |
Model | gpt-4o-mini | Model Name. |
APIKey | 114514 | The large model key is used to verify the identity of the requester. For specific acquisition methods, please refer to Azure OpenAI Service Documentation. |
APIUrl | https://{your-resource-name}.openai.azure.com?api-version={api-version} | The large model API URL. |
Step 2: Get Call Detail Records
Call the server-side API to obtain caller and contact information, call duration, and other service records, as well as call recordings. For specific API information, refer to:Phone Service Records and Recording.
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