- Product Introduction
- Purchase Guide
- Preparation
- Getting Started
- Administrator Manual
- Telephone Operation Guide
- Customer Service Management
- Inbound IVR Management
- Outbound Number Assignment
- SIP Phone Registration
- Integration with Business System (Inbound Call Pop-Up)
- Online Status and On Break Reason
- Inbound Call Routing and Answering Settings
- Clicking to Dial on PC
- Hot Word Feature
- Outbound Call on Dial Pad
- Predictive Outbound Calling
- Call-out Then Customer Call-in Reception
- Call Features
- Customer Satisfaction Evaluation
- Number Privacy Protection
- Service Record Viewing and Playback
- Service Record Storage and Access
- Recording Storage and Access
- Data Analysis
- Real-Time Monitoring
- Telephone Operation Guide
- Agent Manual
- Phone Volume
- Hardware, Software, and Network Requirements
- Logging In and Going Online
- Agent Workstation
- Agent Status
- Answering Calls and Making Outbound Calls (via Web)
- Call Hold and Mute
- Direct Transfer to Skill Group/Agent
- Call Self-Service
- Entering Extension Number
- Agent Internal Call
- Phone Service Records and Recording
- Modify the mobile number
- Forgetting or Changing Password
- Going Offline and Logging Out
- Phone Volume
- Practical Tutorial
- API Documentation
- History
- Introduction
- API Category
- Making API Requests
- Agent APIs
- Skill Group APIs
- Number APIs
- Dual Call APIs
- Automatic Outbound Call APIs
- CreateAutoCalloutTask
- DescribeAutoCalloutTasks
- StopAutoCalloutTask
- DescribeAutoCalloutTask
- UpdatePredictiveDialingCampaign
- ResumePredictiveDialingCampaign
- PausePredictiveDialingCampaign
- DescribePredictiveDialingSessions
- DescribePredictiveDialingCampaigns
- DescribePredictiveDialingCampaign
- DeletePredictiveDialingCampaign
- CreatePredictiveDialingCampaign
- AbortPredictiveDialingCampaign
- DescribeAgentCruiseDialingCampaign
- Telephone APIs
- Phone Service Record APIs
- Purchasing APIs
- Other APIs
- Outbound Call APIs
- Data Types
- Error Codes
- SDK Development Guide
- Data Push
- FAQs
- Service Agreement
- Contact Us
- Data Deletion Guide
- Glossary
- Product Introduction
- Purchase Guide
- Preparation
- Getting Started
- Administrator Manual
- Telephone Operation Guide
- Customer Service Management
- Inbound IVR Management
- Outbound Number Assignment
- SIP Phone Registration
- Integration with Business System (Inbound Call Pop-Up)
- Online Status and On Break Reason
- Inbound Call Routing and Answering Settings
- Clicking to Dial on PC
- Hot Word Feature
- Outbound Call on Dial Pad
- Predictive Outbound Calling
- Call-out Then Customer Call-in Reception
- Call Features
- Customer Satisfaction Evaluation
- Number Privacy Protection
- Service Record Viewing and Playback
- Service Record Storage and Access
- Recording Storage and Access
- Data Analysis
- Real-Time Monitoring
- Telephone Operation Guide
- Agent Manual
- Phone Volume
- Hardware, Software, and Network Requirements
- Logging In and Going Online
- Agent Workstation
- Agent Status
- Answering Calls and Making Outbound Calls (via Web)
- Call Hold and Mute
- Direct Transfer to Skill Group/Agent
- Call Self-Service
- Entering Extension Number
- Agent Internal Call
- Phone Service Records and Recording
- Modify the mobile number
- Forgetting or Changing Password
- Going Offline and Logging Out
- Phone Volume
- Practical Tutorial
- API Documentation
- History
- Introduction
- API Category
- Making API Requests
- Agent APIs
- Skill Group APIs
- Number APIs
- Dual Call APIs
- Automatic Outbound Call APIs
- CreateAutoCalloutTask
- DescribeAutoCalloutTasks
- StopAutoCalloutTask
- DescribeAutoCalloutTask
- UpdatePredictiveDialingCampaign
- ResumePredictiveDialingCampaign
- PausePredictiveDialingCampaign
- DescribePredictiveDialingSessions
- DescribePredictiveDialingCampaigns
- DescribePredictiveDialingCampaign
- DeletePredictiveDialingCampaign
- CreatePredictiveDialingCampaign
- AbortPredictiveDialingCampaign
- DescribeAgentCruiseDialingCampaign
- Telephone APIs
- Phone Service Record APIs
- Purchasing APIs
- Other APIs
- Outbound Call APIs
- Data Types
- Error Codes
- SDK Development Guide
- Data Push
- FAQs
- Service Agreement
- Contact Us
- Data Deletion Guide
- Glossary
Feature Description
If there is an Error field in the response, it means that the API call failed. For example:
{
"Response": {
"Error": {
"Code": "AuthFailure.SignatureFailure",
"Message": "The provided credentials could not be validated. Please check your signature is correct."
},
"RequestId": "ed93f3cb-f35e-473f-b9f3-0d451b8b79c6"
}
}
Code in Error indicates the error code, and Message indicates the specific information of the error.
Error Code List
Common Error Codes
| Error Code | Description |
|---|---|
| ActionOffline | This API has been deprecated. |
| AuthFailure.InvalidAuthorization | Authorization in the request header is invalid. |
| AuthFailure.InvalidSecretId | Invalid key (not a TencentCloud API key type). |
| AuthFailure.MFAFailure | MFA failed. |
| AuthFailure.SecretIdNotFound | Key does not exist. Check if the key has been deleted or disabled in the console, and if not, check if the key is correctly entered. Note that whitespaces should not exist before or after the key. |
| AuthFailure.SignatureExpire | Signature expired. Timestamp and server time cannot differ by more than five minutes. Please ensure your current local time matches the standard time. |
| AuthFailure.SignatureFailure | Invalid signature. Signature calculation error. Please ensure you’ve followed the signature calculation process described in the Signature API documentation. |
| AuthFailure.TokenFailure | Token error. |
| AuthFailure.UnauthorizedOperation | The request is not authorized. For more information, see the CAM documentation. |
| DryRunOperation | DryRun Operation. It means that the request would have succeeded, but the DryRun parameter was used. |
| FailedOperation | Operation failed. |
| InternalError | Internal error. |
| InvalidAction | The API does not exist. |
| InvalidParameter | Incorrect parameter. |
| InvalidParameterValue | Invalid parameter value. |
| InvalidRequest | The multipart format of the request body is incorrect. |
| IpInBlacklist | Your IP is in uin IP blacklist. |
| IpNotInWhitelist | Your IP is not in uin IP whitelist. |
| LimitExceeded | Quota limit exceeded. |
| MissingParameter | A parameter is missing. |
| NoSuchProduct | The product does not exist. |
| NoSuchVersion | The API version does not exist. |
| RequestLimitExceeded | The number of requests exceeds the frequency limit. |
| RequestLimitExceeded.GlobalRegionUinLimitExceeded | Uin exceeds the frequency limit. |
| RequestLimitExceeded.IPLimitExceeded | The number of ip requests exceeds the frequency limit. |
| RequestLimitExceeded.UinLimitExceeded | The number of uin requests exceeds the frequency limit. |
| RequestSizeLimitExceeded | The request size exceeds the upper limit. |
| ResourceInUse | Resource is in use. |
| ResourceInsufficient | Insufficient resource. |
| ResourceNotFound | The resource does not exist. |
| ResourceUnavailable | Resource is unavailable. |
| ResponseSizeLimitExceeded | The response size exceeds the upper limit. |
| ServiceUnavailable | Service is unavailable now. |
| UnauthorizedOperation | Unauthorized operation. |
| UnknownParameter | Unknown parameter. |
| UnsupportedOperation | Unsupported operation. |
| UnsupportedProtocol | HTTP(S) request protocol error; only GET and POST requests are supported. |
| UnsupportedRegion | API does not support the requested region. |
Service Error Codes
| Error Code | Description |
|---|---|
| FailedOperation.CallOutFailed | Outbound call failure. |
| FailedOperation.CalleeIsBlackUser | High-risk users, do not call |
| FailedOperation.CalleeIsLimited | Limited outbound called number. |
| FailedOperation.CallerOverFrequency | Caller ID exceeds the outbound call limit. |
| FailedOperation.CalloutRuleBlindArea | The number is in a restricted calling zone. |
| FailedOperation.CalloutRuleMaxCallCountCalleeIntervalTime | Exceeded call limit for the callee within a set time. |
| FailedOperation.CalloutRuleMaxCallCountCalleePerDayAppID | Exceeded daily call limit for the callee. |
| FailedOperation.CalloutRuleNotWorkTime | Calls are not allowed at this time. |
| FailedOperation.CurStateNotAllowModify | The current number status cannot be modified. |
| FailedOperation.DuplicatedAccount | Duplicate account. |
| FailedOperation.NoCallOutNumber | No available outbound call numbers. |
| FailedOperation.PermissionDenied | Insufficient permissions. |
| FailedOperation.SeatStatusBusy | Agent is busy. |
| FailedOperation.UploadFileOverflow | Number of Uploaded Files exceeds the limit |
| InternalError.DBError | Internal database access failure. |
| InvalidParameter.DuplicateAddress | Duplicate address. |
| InvalidParameter.DuplicatePhoneNumber | Duplicate number |
| InvalidParameter.DuplicateSipAccount | Duplicate SIP account |
| InvalidParameter.IllegalAddress | Illegal address. |
| InvalidParameter.IllegalPhoneNumber | Illegal number. |
| InvalidParameter.InstanceNotExist | The instance does not exist. |
| InvalidParameter.InvalidAddress | Invalid address. |
| InvalidParameter.InvalidIP | Invalid IP information. |
| InvalidParameter.InvalidPhoneNumber | Invalid number |
| InvalidParameter.InvalidPort | Invalid port information. |
| InvalidParameter.SipAccountPasswordFormat | Illegal password. (The length should be no less than 8 digits and must contain upper and lower case letters and numbers.) |
| InvalidParameter.SipAccountUserFormat | Illegal username (only can contain A-Z,a-z, and number) |
| InvalidParameter.SipTrunkInUsed | The SIP channel is still in use. |
| InvalidParameter.SipTrunkNotFound | SIP channel information not found |
| InvalidParameterValue.AccountNotExist | Account does not exist. |
| InvalidParameterValue.InstanceNotExist | The SDKAppID does not exist. |
| InvalidParameterValue.PhoneNumIsBoundOtherAccount | The number has been bound to another account. |
| InvalidParameterValue.SkillGroupError | Skill group error. |
| InvalidParameterValue.SkillGroupExist | Skill group already exists. |
| LimitExceeded.BasePackageExpired | Your call package is used up. |
| LimitExceeded.OutOfCountLimit | Exceeded quantity limit. |
| OperationDenied.NotInWhiteList | Not in the allowlist. |
| OperationDenied.UinDisabled | The account has been disabled. |
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