tencent cloud

All product documents
Cloud Contact Center
Session Transfer
Last updated: 2025-03-31 16:58:15
Session Transfer
Last updated: 2025-03-31 16:58:15

Feature Overview

Staff can transfer sessions to a target group or member member via the transfer icon


Transfer to Target Member

Click Transfer. In the pop-up window, select target member. You can search for a member by Nickname or account (the member status must be online). Select the target member and click Confirm Transfer.


Transfer to Target Group

Click Transfer. In the pop-up window, select target group. You can search for the group to be transferred. Select the target group and click Confirm Transfer. You can see the idle status of the members of the target group before starting the transfer.


Was this page helpful?
You can also Contact Sales or Submit a Ticket for help.
Yes
No

Feedback

Contact Us

Contact our sales team or business advisors to help your business.

Technical Support

Open a ticket if you're looking for further assistance. Our Ticket is 7x24 avaliable.

7x24 Phone Support
Hong Kong, China
+852 800 906 020 (Toll Free)
United States
+1 844 606 0804 (Toll Free)
United Kingdom
+44 808 196 4551 (Toll Free)
Canada
+1 888 605 7930 (Toll Free)
Australia
+61 1300 986 386 (Toll Free)
EdgeOne hotline
+852 300 80699
More local hotlines coming soon