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Privacy Policy
Last updated: 2024-03-26 17:52:55
1.INTRODUCTION
This Module applies if you use Tencent Cloud Contact Center ("Feature"). This Module is incorporated into the privacy policy located at Privacy Policy. Terms used but not defined in this Module shall have the meaning given to them in the Privacy Policy. In the event of any conflict between the Privacy Policy and this Module, this Module shall apply to the extent of the inconsistency.
2.CONTROLLERSHIP
The controller of the personal information described in this Module is as specified in the Privacy Policy.
3.AVAILABILITY
This Feature is available to users globally but primarily intended for users located in the same country/region as the selected service region for optimal performance.
4.HOW WE USE PERSONAL INFORMATION
We will use the information in the following ways and in accordance with the following legal bases:
Personal Information | Use | Legal Basis |
Log Data: Operation logs: operator ID, operation time point, operation behaviour; IVR prompts and role permission logs; Login, logout, connection, disconnection, work status, and status switching by the agent; Call process trajectory records: phone number, call process trajectory, full-link call tracking, each status trajectory log, SIP signaling messages for calls, packet loss, jitter, and packet disorder for each call, recording detailed MOS scores. | We use this information to provide the Feature to you, including for maintenance and troubleshooting, to detect bugs and faults, and to ensure the Feature functions as required. Please note that this data is stored in our Tencent Cloud Elasticsearch Service feature. | We process this information as it is necessary for us to perform our contract with you to provide the Feature. |
5.HOW WE STORE AND SHARE PERSONAL INFORMATION
As specified in the Privacy Policy.
6.DATA RETENTION
We will retain personal information in accordance with the following:
Personal Information | Retention Policy |
Log data | We retain such data until you terminate your use of the Feature or upon your data deletion request, in which case we will delete this data within 30 days of such termination or receipt of your data deletion request. |
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