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    Payment Overdue

    Last updated: 2024-05-11 09:30:15
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      Note:
      If you are a customer of a Tencent Cloud partner, the rules regarding resources when there are overdue payments are subject to the agreement between you and the partner.
      If your account has overdue payment, a notification will be sent to you. Once receiving it, please go to the Billing Center in the console and pay the past due charges in time to prevent your business from being affected. This document will provide detailed information on overdue payment.

      Causes

      You can learn about why overdue payment happens by browsing FAQs as below:
      Why is my account overdue or charged even if I am on the free tier?
      Note:
      If you have any question, please check Bill Overview on the console. For more information, please see Viewing Billing Details.
      See Billable Items for the description of each billing item and billing rules.
      For information on the billing cycle of each billing item, see Billing Cycle.

      Service status in case of overdue payment

      1. Account Overdue
      According to the generated bill, execute deduction.
      If the account balance is insufficient, and the sum of available balance and frozen amount is still negative, making it impossible to complete the deduction, then the account enters the Overdue Status.
      
      2. Within one day of the account being overdue, it is in the Overdue Status Protection Period.
      Details:
      COS: Service available, data read-write.
      Console: There are overdue notifications and processing suggestions.
      notification: The system will send an overdue reminder when there is an overdue payment.
      Note: Please recharge in time during this period to ensure your account balance is greater than or equal to 0, to avoid impacting business operation.
      
      3. After one day of being overdue, the account enters the Overdue Status Service Suspension Period (also known as the isolation period).
      Details:
      COS: Service Unavailable, Data Cannot Be Read or Written.
      Console: There are overdue notifications and processing suggestions.
      notification: The system will send an Overdue Service Suspension notification during this period.
      Note:
      Given the importance of data, your data in COS is retained by default for 1 days.
      If you do not need to keep the related data, please clean it up immediately. For more details, please see Empty a bucket and Delete a bucket.
      If you wish to continue using COS, please recharge through the console. Once your account balance is greater than or equal to 0, the service will automatically resume.
      If you attempt to access data at this time, the server-side will return a 451 error and log the request. This request will incur Request Fees.
      If data is not deleted, it will occupy Storage space, resulting in Storage Usage Fees. These fees will continue to accumulate until the data is terminated.
      
      4. After the Service Suspension Period due to overdue status (also known as the Quarantine Period) ends, it enters the Overdue Status Resource Recycling (also known as Termination).
      Details:
      COS: Service Unavailable, Data Cannot Be Read or Written.
      Console: There are overdue notifications and processing suggestions.
      notification: The system will send a resource recycling notification during this period.
      Note:
      At this point, you will be deemed to have voluntarily given up COS service. Tencent Cloud does not commit to continuing to retain your data, and it will be terminated and cannot be recovered.
      Please Note:
      Cloud Object Storage COS will change the Pay-As-You-Go (Postpaid) Overdue Service Suspension Policy. After one day of account overdraft, the default retention duration of your data in COS will be adjusted from 120 days to 15 days. This policy begins notification on April 15, 2024; becomes effective from April 30, 2024; and starts execution from May 15, 2024. For more information, please see Notification regarding the change in the Overdue Service Suspension Policy for Pay-As-You-Go (Postpaid) in Cloud Object Storage (COS).
      If you do not clean up your data in a timely manner after the account becomes overdue, Storage Capacity Fees will be incurred.
      If your account continues to be overdue for 15 days, you will be deemed to have voluntarily given up COS service. Tencent Cloud does not promise to continue retaining your data, and it will be terminated and irreversible.
      Note:
      Notification methods include Language Telephone, Short Message Service, Email, and Message Center. The actual reception method and recipients will be based on the user's Message Subscription configuration.

      How do I avoid or process overdue payment?

      1. If you no longer use the data stored in COS, delete it to avoid incurring further fees.
      2. You can enable the cost alert feature in the Console > Billing Center. An alert notification will be sent to you when your available balance drops below the alert threshold. For more information, see Balance Alerts.
      3. In case of overdue payment, please pay charges timely so that your account balance is not less than 0.

      How do I deactivate the COS service and stop being charged?

      You can deactivate COS or stop its billing as follows:
      1. If you decide to stop using COS, you can avoid any further billing by permanently deleting all of your COS data (including incomplete multipart uploads and object versions) as instructed in Directions. There is no need to remove your account, and if you use other Tencent Cloud products, please avoid doing so as it will affect your other services.
      2. If you don't use COS for more than one month, you can set lifecycle rules to transition data in STANDARD storage class in the bucket to a colder class such as STANDARD_IA, ARCHIVE, or DEEP ARCHIVE to reduce storage fees. For more information, see Setting Lifecycle. The transition will generate read requests in the original storage class and write requests in the target storage class, so transition by lifecycle will incur read/write request fees.
      Notes
      Data, once deleted from the bucket, cannot be recovered, so make backups accordingly.
      If versioning is enabled for the bucket, disable it before deleting data.
      Check your billing cycle to avoid overdue payments. If all your billable items are settled daily, the bill for the day of data deletion will be generated on the next day. After the data is completely cleared, the system will stop billing. For more information, see Billing Cycle.
      If your account has overdue payment (i.e., your account balance is below 0), COS services will be suspended after 24 hours, regardless of whether your resource pack is within the validity period.
      If your account has overdue payment and COS services are suspended, the free tier for which your account is eligible won't be available.
      If data in your bucket is blocked for the second time due to non-compliance, it cannot be deleted. Contact us if you have any questions.
      
      Directions
      Step 1. Empty a bucket
      Empty a bucket by setting lifecycle configuration: This applies to a bucket containing 10,000 or more objects. A deletion task will be executed when the trigger conditions are met for a lifecycle policy. For details about the task start time and completion time, see the instructions for setting a lifecycle policy in the console.
      Empty a bucket using the console: This applies to a bucket containing less than 10,000 objects. A bucket is emptied immediately after the emptying task is completed.
      Note:
      If you have a large amount of data in your bucket, emptying the bucket using the console may be slow or even fail due to network reasons. In this case, we recommend you empty the bucket by setting lifecycle configuration.
      Step 2. Delete a bucket
      Delete a bucket using the console.
      Delete a bucket using the DELETE Bucket API.
      You can also delete a bucket using the SDKs or tools as instructed in Deleting a Bucket.
      Step 3. Confirm deletion
      After completing steps 1 and 2, log in to the console again to confirm that the data has been cleared and the bucket has been deleted. If the bucket list is empty, there is no bucket under your current account.
      Step 4. Confirm fees
      As storage usage fees are settled daily, the next day's bill will reflect the previous day's storage usage fees. After you clear bucket data, check your bills for the next three consecutive days to make sure no storage usage fees are incurred.
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