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    Requesting Refund on a Resource Pack

    Last updated: 2024-04-25 16:19:19
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      COS supports self-service refunds for resource packs. Before you request a refund, read Refund rules first.

      Refund Policy

      Refund rules

      1. Vouchers used for purchasing a resource pack are not refundable. Non-voucher fees will be refunded to the payer's Tencent Cloud account in accordance with the payment mode (cash or gift card) and payment ratio. For more information, see Order Management.
      2. A self-service refund is supported if the COS resource pack meets the following three conditions:
      Order type: Purchase or Renew.
      Usage: The resource pack has not been used.
      Validity period: Newly purchased resource packages are active within their designated period, while renewal packages are not yet in effect.
      Note:
      If the policy of the campaign where the resource pack was purchased conflicts with the refund policy, the former shall prevail.
      We may reject a refund request if we suspect refund abuse.
      For resource packs with specified effective times, refund eligibility will be determined based on the operations in the console.

      FAQ

      1. How do I view the order type of a resource pack?

      Go to Billing > Billing Center > Order Management > Prepaid Order and set Product Category to COS to view the order type of the target resource pack.

      2. How do I view the usage and validity period of a resource pack?

      In the COS console, go to Resource Packs > Purchased to view the usage and validity period of the target resource pack.

      Requesting a refund

      For purchased resource packs You can request a refund on a resource pack eligible for a self-service refund on the Resource Packs page in the COS console. For detailed directions, see Requesting a refund on a purchased resource pack.
      For renewed resource packs You can request a refund on a resource pack eligible for a self-service refund on the Renewal Management page in the Billing Center. For detailed directions, see Requesting a refund on a renewed resource pack.

      Refund amounts are calculated as follows

      Refund amount = Payment amount - (Duration of usage / Total duration) × Original order price × Applicable discount.
      Note:
      The duration of usage refers to the time between purchase and refund. If the duration of usage is less than one day, it will be counted as one day.
      The original order price is calculated based on the specification, valid period, and pay-as-you-go unit price.
      The applicable discount is subject to factors such as the duration of usage of resource and customer-specific discounts.

      Calculation example for a self-service refund

      Assume you paid 3.46 USD in cash for a STANDARD storage pack of 50 GB for regions in Chinese mainland with a six-month validity period on the COS resource pack purchase page, with no vouchers available. The resource pack was not used on the day of purchase, making it eligible for a self-service refund, which you requested. Refund amounts are calculated as follows:
      The original order price is 50 GB × 6 months × 0.024 USD/GB/month = 7.2 USD.
      If the duration of usage is less than one day, it will be counted as one day.
      Refund amount = 3.46 - (1/180) × 7.2 = 3.42 USD.

      Directions

      Requesting a refund on a purchased resource pack

      1. Log in to the COS console.
      2. On the left sidebar, click Resource Packs > Purchased to enter the purchased resource pack management page.
      3. Find the target resource pack and click Refund on the right.
      Note:
      Usage statistics are not real-time data and has a 24-hour delay. The usage of a resource pack on the day of purchase is not displayed until the next day.
      4. On the refund information page, carefully check the refund information, including the resource pack information, refund method, and refunded amount.
      5. After confirming that everything is correct, click Confirm to submit your request.
      After you submit a self-service refund request, the system will refund your money and terminate the cloud resource in three to five minutes.
      You can view the refund order at Order Management. When the order status changes to Refunded, you can check the amount in the Billing Center.

      Requesting a refund on a renewed resource pack

      Not available.
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