Note:If you are a customer of a Tencent Cloud partner, the rules regarding resources when there are overdue payments are subject to the agreement between you and the partner.
Your managed clusters will be processed as instructed below since your account balance falls below 0.
Note:If your account balance is below 0 before 10:00, April 1, 2022 (UTC +8), the TKE managed clusters created before 10:00, March 21, 2022 (UTC +8) are isolated after 10:00, April 1, 2022 (UTC +8).
When the managed clusters are in isolated status, Tencent Cloud will take the following actions:
Note:The following description of overdue payment is only for managed clusters. For Overdue Payment of CVM ,CLB Instances, see the corresponding descriptions.
Time Since Isolation | Description |
---|---|
≤ 15 days | If your account is topped up to a positive balance, billing will resume and the clusters will automatically resume the running status. |
If your account is not topped up to a positive balance, the clusters will remain isolated. | |
> 15 days | If overdue payment of your account persists, the clusters will be deleted and cannot be recovered. All nodes remaining in the clusters will be removed. We will notify the creator and all collaborators of the Tencent Cloud account through email and SMS when the clusters under the account are deleted. |
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