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DocumentationTencent Kubernetes EngineCloud Native Service GuideCloud Service for etcdRefund Instructions for Monthly Subscription Instances
Refund Instructions for Monthly Subscription Instances
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Last updated: 2025-03-19 18:30:11
Refund Instructions for Monthly Subscription Instances
Last updated: 2025-03-19 18:30:11
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To facilitate your use of Cloud Service for etcd clusters, self-service return and refund are supported if you are in any way not satisfied with monthly subscription clusters after purchase. Each entity is entitled to an unconditional return of one etcd cluster within five days, and the valid amount paid will be refunded to your Tencent Cloud account. You can also proceed with a standard self-service return. After the fees for resources you have already used are deducted, the refund amount is returned to your Tencent Cloud account based on the proportion of cash and free credits used for the purchase. All these operations can be performed in the console.

Five-Day Unconditional Self-Service Return

Cloud Service for etcd follows Tencent Cloud refund rules stated in Refunds. If you are not satisfied after purchase, five-day unconditional self-service return is supported. The specific rules are as follows:
Each entity is entitled to an unconditional return of one monthly subscription etcd cluster within five days (inclusive) from the date of purchase by default.
For orders that meet the five-day unconditional return requirements, the refund amount is the total amount paid at the time of purchase, including the amounts paid by cash, transferred , and free credits.
If you want to return a cluster purchased during a campaign but the return rules conflict with the campaign rules, the campaign rules shall prevail.
In case of suspected abnormal or malicious returns, Tencent Cloud reserves the right to reject your return request.
Note:
Vouchers are not refundable.
The refund amount will be returned to the Tencent Cloud account.

Standard Self-Service Return

The refund amount will be returned to your Tencent Cloud account in the proportion of the cash and free credits used at the time of purchase.

Standard Self-Service Return Rules

Refund amount = amount of currently effective orders + amount of unstarted orders - amount of fees for used resources.
Amount of currently effective orders: The amount paid for currently effective orders, excluding discounts and vouchers.
Amount of unstarted orders: The amount paid for future orders, excluding vouchers.
Amount of fees for used resources: If resources are used for complete months by the day the refund is initiated, deduct the fees based on the monthly subscription prices with corresponding discounts. Otherwise, deduct the fees based on the monthly subscription prices by the usage duration (accurate to seconds).

Self-Service Return Instructions for Monthly Subscription Instances

After a self-service return is performed for a monthly subscription instance, disks of the instance are recycled along with the instance, and data stored on these disks will not be retained.
After a self-service return is performed for a monthly subscription instance, services running on the instance are completely interrupted, relevant resources are released, which cannot be restored by renewal.
If data backup is enabled for a monthly subscription instance, you can choose whether to release the backup resources (snapshots) in the COS bucket when the instance is terminated.
If public network access is enabled for a monthly subscription instance, CLB resources are release when the instance is terminated.
In case of suspected abnormal or malicious returns, Tencent Cloud reserves the right to reject your return request.

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