Enterprise Customer Service
Enterprises can use Cloud Contact Center to build an integrated customer contact platform, combining telephone, online communication, and audio-video calls, without the need for high hardware deployment costs. This enables them to provide unified customer service, enhancing their brand image.
Sample Scenario: Enterprise phone reception, enterprise phone return visits, online customer service reception.
Success Stories: WeChat Hong Kong (China), Avita.
Remote Psychological Consulting
Enterprises or psychological consulting organizations can use Cloud Contact Center to provide integrated communication capabilities for visitors for psychological consultation services. Visitors can utilize various ways including phone, online communication, and audio-video calls for online psychological counselling.
Sample Scenario: Psychological assistance hotline, online psychological counselling.
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