Cloud Contact Center provides an agent workstation that can be used directly without any development. Prerequisites
Ensure that the following operations have been completed:
Logging In to the Cloud Contact Center Agent Workstation
Step 2: Go to the application selection page, and click the corresponding application to enter the workstation.
Next, you can refer to different customer service configuration guides:
Demonstration of the Agent Workstation Interface
The agent work area is on the left, and on the right, you can choose to embed your own corporate system for intercommunication.
Telephone Call in Progress
Management Panel
Service Record and Recording Playback
Exchange and Feedback
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