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DocumentationTencent Cloud EdgeOne Purchase Guide Instructions for overdue and refundsOverdue and Expiration Policies
Overdue and Expiration Policies
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Last updated: 2025-01-14 17:45:52
Overdue and Expiration Policies
Last updated: 2025-01-14 17:45:52
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Note
If you are a customer of a Tencent Cloud partner, the rules regarding resources when there are overdue payments are subject to the agreement between you and the partner.

Notifications and Alerts

Account Overdue Notice

When your account balance or credit is not enough to pay for the PAYG resources, your account goes overdue. In this case, notices are sent to recipients specified in Message Center according to your preset configuration (phone calls, SMS, emails, and Message Center messages).

Plan Expiration Alerts

1. For prepaid EdgeOne plans, notices are sent 7 days before the expiration date to recipients specified in Message Center according to your preset configuration (phone calls, SMS, emails, and Message Center messages).
2. Meanwhile, a reminder is displayed on the Plan Management page in the EdgeOne console.




Service Suspension Policies

The EdgeOne service under your account is suspended when your prepaid EdgeOne plan expires for over 24 hours or your Tencent Cloud account remains negative for over 24 hours. After that, all EdgeOne features are not available. You can only view resources. To ensure your normal use of EdgeOne, keep an eye on the plan status and account balance. Renew your plan and top up your account when needed.

Account overdue

If your Tencent Cloud account stays overdue for over 24 hours, the EdgeOne service is suspended. You can top up or make up the overdue payment and manually re-enabling the domain/four-layer proxy.

Plan expiration

When a prepaid plan expires, and it is not renewed within 24 hours, the plan becomes Isolated and the EdgeOne service is not available. Renew the plan to recover the service.

Resource termination

After the service suspension, your EdgeOne resources will be stored for 60 days. Within this period, you can renew the plan or make up the overdue payment to resume the service. After that, your resources will be released and all related configurations will be deleted permanently.
Note:
1. After the account is in overdue, all services will be suspended, including prepaid packages, enterprise packages, and other value-added services.
2. After the account top up or make up the overdue payment, you need to manually re-enable the domain/four-layer proxy to restore the service.
3. If your account is a reseller sub-account, services will be suspended immediately upon overdue, and the resource termination period is 15 days. For specific details, refer to the official note from the reseller platform.
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