tencent cloud

Hotline

• Hong Kong, China: +852 800-964-163 (Toll Free)

• United States: +1 888-652-2736 (Toll Free)

• Others: +86 4009100100

Ticket System

If you encounter any OPS or technical problems when using the product, log in to Tencent Cloud's official website and submit a ticket as instructed. We will respond as soon as possible.
Ticket links:

• Ticket Submission: Submit a ticket
• Status check: Ticket list

A ticket can have the following states:

• Pending processing: the ticket is just submitted or has been received but not reviewed by the technical support team. You can submit more information for or close the ticket at this stage.
• Processing: the technical support team has received and reviewed the ticket and is taking an action. You can submit more information for or close the ticket at this stage.
• More information required: the technical support team has received and reviewed the ticket, but more information is required for processing it. You can close the ticket at this stage.

  Note：

  If you submit a ticket after providing more information again, it will move to the "pending processing" state.

• Closed: the ticket is solved or closed by you before the technical support team takes an action