- Release Notes and Announcements
- Release Notes
- Announcements
- Notification on Billing for Just-In-Time Transcoding of VOD
- Announcement on the Official Launch of the VOD Scene Transcoding Feature
- Announcement about the addition of mobile player SDK premium features authorization verification
- Announcement about the addition of web player SDK license authorization verification
- Announcement on the Official Launch of the Video on Demand Real-Time Log Analysis Feature
- Notice about the adjustment of the VOD adding domain feature
- Announcement on official commercial billing of Video on Demand STANDARD_IA data retrieval and Application Management functions
- Announcement on the Official Launch of the Media Quality Inspection and Play Channel Features
- Announcement on the official launch of the Video-on-Demand QUIC Acceleration feature
- VOD Launched Remaster Feature
- Prepaid Packages Supported for Monthly Billed Accounts
- Cost Allocation by Tag Supported
- Content Moderation Upgraded
- VOD Player Signature Upgrade
- Live Clipping to Become Paid Feature
- Content Recognition to Become Paid Feature
- The “startPlay” API of the Player SDK Renamed
- TESHD Renamed as TSC
- Announcement on VOD Video Acceleration Price Change
- Launching Video on Demand (VOD) Features for Regions Outside the Chinese Mainland
- About Changing the Billing Rule of Transcoding Service for VOD/MPS
- Product Introduction
- Purchase Guide
- Getting Started
- Console Guide
- Console Overview
- Service Overview
- Application Management
- Media Management
- Package Management
- License Management
- Real-Time Log Analysis
- Practical Tutorial
- Media Upload
- Smart Cold Storage of VOD Media Asset Files
- Video Processing
- Distribution and Playback
- How to Receive Event Notification
- How to Migrate Files from Origin Server to VOD
- Live Recording
- How to Make VOD Videos Live Streaming-Like
- Using VOD and WordPress to Build a Website
- How to Pull from Custom Origin Servers
- How to Use EdgeOne to Distribute Content in VOD
- Development Guide
- Player SDK
- Server APIs
- History
- Introduction
- API Category
- Other APIs
- Media processing related API
- No longer recommended APIs
- Task Management APIs
- Media Upload APIs
- Media Management APIs
- Event Notification Relevant API
- Media Categorization APIs
- Domain Name Management APIs
- Distribution APIs
- AI-based Sample Management APIs
- Region Management APIs
- Statistics APIs
- Just In Time Transcode APIs
- Making API Requests
- AI-based image processing APIs
- Parameter Template APIs
- CreateWatermarkTemplate
- CreateSnapshotByTimeOffsetTemplate
- CreateSampleSnapshotTemplate
- CreateImageSpriteTemplate
- CreateAnimatedGraphicsTemplate
- CreateAdaptiveDynamicStreamingTemplate
- CreateAIAnalysisTemplate
- ModifyWatermarkTemplate
- ModifySnapshotByTimeOffsetTemplate
- ModifySampleSnapshotTemplate
- ModifyImageSpriteTemplate
- ModifyAnimatedGraphicsTemplate
- ModifyAdaptiveDynamicStreamingTemplate
- ModifyAIAnalysisTemplate
- DescribeTranscodeTemplates
- DescribeWatermarkTemplates
- ModifyAIRecognitionTemplate
- DescribeSnapshotByTimeOffsetTemplates
- DescribeSampleSnapshotTemplates
- DescribeImageSpriteTemplates
- DescribeAnimatedGraphicsTemplates
- DescribeAdaptiveDynamicStreamingTemplates
- DescribeAIAnalysisTemplates
- DeleteTranscodeTemplate
- DescribeAIRecognitionTemplates
- DeleteWatermarkTemplate
- DeleteSnapshotByTimeOffsetTemplate
- DeleteSampleSnapshotTemplate
- DeleteImageSpriteTemplate
- DeleteAnimatedGraphicsTemplate
- DeleteAdaptiveDynamicStreamingTemplate
- DeleteReviewTemplate
- DeleteAIRecognitionTemplate
- DeleteAIAnalysisTemplate
- DeleteHeadTailTemplate
- DeleteImageProcessingTemplate
- DescribeReviewTemplates
- CreateReviewTemplate
- CreateTranscodeTemplate
- ModifyReviewTemplate
- ModifyTranscodeTemplate
- CreateHeadTailTemplate
- CreateImageProcessingTemplate
- CreateAIRecognitionTemplate
- DescribeHeadTailTemplates
- DescribeImageProcessingTemplates
- ModifyHeadTailTemplate
- CreateQualityInspectTemplate
- DeleteQualityInspectTemplate
- DescribeQualityInspectTemplates
- ModifyQualityInspectTemplate
- CreateEnhanceMediaTemplate
- DeleteEnhanceMediaTemplate
- ModifyEnhanceMediaTemplate
- DescribeEnhanceMediaTemplates
- Task Flow APIs
- Playlist APIs
- Data Types
- Error Codes
- FAQs
- Agreements
- VOD Policy
- Contact Us
- Glossary
- Release Notes and Announcements
- Release Notes
- Announcements
- Notification on Billing for Just-In-Time Transcoding of VOD
- Announcement on the Official Launch of the VOD Scene Transcoding Feature
- Announcement about the addition of mobile player SDK premium features authorization verification
- Announcement about the addition of web player SDK license authorization verification
- Announcement on the Official Launch of the Video on Demand Real-Time Log Analysis Feature
- Notice about the adjustment of the VOD adding domain feature
- Announcement on official commercial billing of Video on Demand STANDARD_IA data retrieval and Application Management functions
- Announcement on the Official Launch of the Media Quality Inspection and Play Channel Features
- Announcement on the official launch of the Video-on-Demand QUIC Acceleration feature
- VOD Launched Remaster Feature
- Prepaid Packages Supported for Monthly Billed Accounts
- Cost Allocation by Tag Supported
- Content Moderation Upgraded
- VOD Player Signature Upgrade
- Live Clipping to Become Paid Feature
- Content Recognition to Become Paid Feature
- The “startPlay” API of the Player SDK Renamed
- TESHD Renamed as TSC
- Announcement on VOD Video Acceleration Price Change
- Launching Video on Demand (VOD) Features for Regions Outside the Chinese Mainland
- About Changing the Billing Rule of Transcoding Service for VOD/MPS
- Product Introduction
- Purchase Guide
- Getting Started
- Console Guide
- Console Overview
- Service Overview
- Application Management
- Media Management
- Package Management
- License Management
- Real-Time Log Analysis
- Practical Tutorial
- Media Upload
- Smart Cold Storage of VOD Media Asset Files
- Video Processing
- Distribution and Playback
- How to Receive Event Notification
- How to Migrate Files from Origin Server to VOD
- Live Recording
- How to Make VOD Videos Live Streaming-Like
- Using VOD and WordPress to Build a Website
- How to Pull from Custom Origin Servers
- How to Use EdgeOne to Distribute Content in VOD
- Development Guide
- Player SDK
- Server APIs
- History
- Introduction
- API Category
- Other APIs
- Media processing related API
- No longer recommended APIs
- Task Management APIs
- Media Upload APIs
- Media Management APIs
- Event Notification Relevant API
- Media Categorization APIs
- Domain Name Management APIs
- Distribution APIs
- AI-based Sample Management APIs
- Region Management APIs
- Statistics APIs
- Just In Time Transcode APIs
- Making API Requests
- AI-based image processing APIs
- Parameter Template APIs
- CreateWatermarkTemplate
- CreateSnapshotByTimeOffsetTemplate
- CreateSampleSnapshotTemplate
- CreateImageSpriteTemplate
- CreateAnimatedGraphicsTemplate
- CreateAdaptiveDynamicStreamingTemplate
- CreateAIAnalysisTemplate
- ModifyWatermarkTemplate
- ModifySnapshotByTimeOffsetTemplate
- ModifySampleSnapshotTemplate
- ModifyImageSpriteTemplate
- ModifyAnimatedGraphicsTemplate
- ModifyAdaptiveDynamicStreamingTemplate
- ModifyAIAnalysisTemplate
- DescribeTranscodeTemplates
- DescribeWatermarkTemplates
- ModifyAIRecognitionTemplate
- DescribeSnapshotByTimeOffsetTemplates
- DescribeSampleSnapshotTemplates
- DescribeImageSpriteTemplates
- DescribeAnimatedGraphicsTemplates
- DescribeAdaptiveDynamicStreamingTemplates
- DescribeAIAnalysisTemplates
- DeleteTranscodeTemplate
- DescribeAIRecognitionTemplates
- DeleteWatermarkTemplate
- DeleteSnapshotByTimeOffsetTemplate
- DeleteSampleSnapshotTemplate
- DeleteImageSpriteTemplate
- DeleteAnimatedGraphicsTemplate
- DeleteAdaptiveDynamicStreamingTemplate
- DeleteReviewTemplate
- DeleteAIRecognitionTemplate
- DeleteAIAnalysisTemplate
- DeleteHeadTailTemplate
- DeleteImageProcessingTemplate
- DescribeReviewTemplates
- CreateReviewTemplate
- CreateTranscodeTemplate
- ModifyReviewTemplate
- ModifyTranscodeTemplate
- CreateHeadTailTemplate
- CreateImageProcessingTemplate
- CreateAIRecognitionTemplate
- DescribeHeadTailTemplates
- DescribeImageProcessingTemplates
- ModifyHeadTailTemplate
- CreateQualityInspectTemplate
- DeleteQualityInspectTemplate
- DescribeQualityInspectTemplates
- ModifyQualityInspectTemplate
- CreateEnhanceMediaTemplate
- DeleteEnhanceMediaTemplate
- ModifyEnhanceMediaTemplate
- DescribeEnhanceMediaTemplates
- Task Flow APIs
- Playlist APIs
- Data Types
- Error Codes
- FAQs
- Agreements
- VOD Policy
- Contact Us
- Glossary
Hotline
Hong Kong, China: +852 800-964-163 (Toll Free)
United States: +1 888-652-2736 (Toll Free)
Others: +86 4009100100
Ticket System
If you encounter any OPS or technical problems when using the product, log in to Tencent Cloud's official website and submit a ticket as instructed. We will respond as soon as possible.
Ticket links:
Ticket Submission: Submit a ticket
Status check: Ticket list
A ticket can have the following states:
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Processing: the technical support team has received and reviewed the ticket and is taking an action. You can submit more information for or close the ticket at this stage.
More information required: the technical support team has received and reviewed the ticket, but more information is required for processing it. You can close the ticket at this stage.
Note:
If you submit a ticket after providing more information again, it will move to the "pending processing" state.
Closed: the ticket is solved or closed by you before the technical support team takes an action
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