Tencent Cloud

Privacy Policy

Last updated: 2023-11-30 16:10:20

1. INTRODUCTION
This Module applies if you use Player SDK (“Feature”). This Module is incorporated into the privacy policy located at Privacy Policy. Terms used but not defined in this Module shall have the meaning given to them in the Privacy Policy. In the event of any conflict between the Privacy Policy and this Module, this Module shall apply to the extent of the inconsistency.
2. CONTROLLERSHIP
The controller of the personal information described in this Module is as specified in the Privacy Policy.
3. AVAILABILITY
This Feature is available to users globally but primarily intended for users located in the same country/region as the selected service region for optimal performance.
4. HOW WE USE PERSONAL INFORMATION
We will use the information in the following ways and in accordance with the following legal basis:
Personal Information
Use
Legal Basis
Operation Data: configuration information of customer’s Tencent Cloud console, information about the customer’s network fluctuations, audio and video quality problems, SDK logs relating to the use of the SDK, customer SDK version number and OS type
Log Data: log files of the customer's backend, e.g. network download log, video decoding and encoding log, rendering screen log, API interface call log
We use this information for troubleshooting, operation and maintenance analysis.
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Please note that this data is stored and backed up in TencentDB for MySQL (“MySQL”).
We process this information as it is necessary for us to perform our contract with you to provide the Feature.
End User Network and Device Information: WiFi status, system properties, device model, operating system, sensor information, user IP address and user agent information.
We use this information for:
playback quality analysis; and
troubleshooting, operation and maintenance analysis.
Please note that this data is stored and backed up in our MySQL feature.
We process this information as it is necessary for us to perform our contract with you to provide the Feature.
Administrative Data: customer’s app name, application package name (identifier for listing app on application store), bundle ID (identifier for listing app on application store), appID.
Customer License Data: license type, license url and license key (to allow you to unlock access to the SDK), license details (expiry date, function module, automatic renewal or not).
We use this information to:
provide and allow you to access the Feature; and
for troubleshooting analysis.
Please note that this data is stored and backed up in our MySQL feature.
We process this information as it is necessary for us to perform our contract with you to provide the Feature.
5. HOW WE SHARE AND STORE PERSONAL INFORMATION
As specified in the Privacy Policy. 
6. DATA RETENTION
We will retain personal information in accordance with the following:
Personal Information
Retention Policy
Operational data
Log data: We retain such data for 14 days. 
Operational data other than log data: We retain such data for as long as you use the Feature. When your use of the Feature is terminated, we will delete this data within 5 days.
End user network and device data
Automatically deleted after 14 days or for a longer or shorter retention period as requested by you. Under special circumstances, if the user account is attacked or hacked, we will delete the data.
Administrative data
This data will be deleted within 5 days of your request to deactivate your Tencent Cloud account, or immediately upon your data deletion request. Please note that if you submit a data deletion request, we will not be able to continue to provide you with the Feature.

Personal Information	Use	Legal Basis
Operation Data: configuration information of customer’s Tencent Cloud console, information about the customer’s network fluctuations, audio and video quality problems, SDK logs relating to the use of the SDK, customer SDK version number and OS type Log Data: log files of the customer's backend, e.g. network download log, video decoding and encoding log, rendering screen log, API interface call log	We use this information for troubleshooting, operation and maintenance analysis. Please note that this data is stored and backed up in TencentDB for MySQL (“MySQL”).	We process this information as it is necessary for us to perform our contract with you to provide the Feature.
End User Network and Device Information: WiFi status, system properties, device model, operating system, sensor information, user IP address and user agent information.	We use this information for: playback quality analysis; and troubleshooting, operation and maintenance analysis. Please note that this data is stored and backed up in our MySQL feature.	We process this information as it is necessary for us to perform our contract with you to provide the Feature.
Administrative Data: customer’s app name, application package name (identifier for listing app on application store), bundle ID (identifier for listing app on application store), appID. Customer License Data: license type, license url and license key (to allow you to unlock access to the SDK), license details (expiry date, function module, automatic renewal or not).	We use this information to: provide and allow you to access the Feature; and for troubleshooting analysis. Please note that this data is stored and backed up in our MySQL feature.	We process this information as it is necessary for us to perform our contract with you to provide the Feature.

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Recent Pages

Privacy Policy

1. INTRODUCTION

2. CONTROLLERSHIP

3. AVAILABILITY

4. HOW WE USE PERSONAL INFORMATION

6. DATA RETENTION

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Personal Information	Retention Policy
Operational data	Log data: We retain such data for 14 days. Operational data other than log data: We retain such data for as long as you use the Feature. When your use of the Feature is terminated, we will delete this data within 5 days.
End user network and device data	Automatically deleted after 14 days or for a longer or shorter retention period as requested by you. Under special circumstances, if the user account is attacked or hacked, we will delete the data.
Administrative data	This data will be deleted within 5 days of your request to deactivate your Tencent Cloud account, or immediately upon your data deletion request. Please note that if you submit a data deletion request, we will not be able to continue to provide you with the Feature.

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Recent Pages

Privacy Policy

1. INTRODUCTION

2. CONTROLLERSHIP

3. AVAILABILITY

4. HOW WE USE PERSONAL INFORMATION

5. HOW WE SHARE AND STORE PERSONAL INFORMATION

6. DATA RETENTION

Was this page helpful?

Was this page helpful?