Personal Information | Use | Legal Basis |
Operation Data: configuration information of customer’s Tencent Cloud console, information about the customer’s network fluctuations, audio and video quality problems, SDK logs relating to the use of the SDK, customer SDK version number and OS type Log Data: log files of the customer's backend, e.g. network download log, video decoding and encoding log, rendering screen log, API interface call log | We use this information for troubleshooting, operation and maintenance analysis. Please note that this data is stored and backed up in TencentDB for MySQL (“MySQL”). | We process this information as it is necessary for us to perform our contract with you to provide the Feature. |
End User Network and Device Information: WiFi status, system properties, device model, operating system, sensor information, user IP address and user agent information. | We use this information for: playback quality analysis; and troubleshooting, operation and maintenance analysis. Please note that this data is stored and backed up in our MySQL feature. | We process this information as it is necessary for us to perform our contract with you to provide the Feature. |
Administrative Data: customer’s app name, application package name (identifier for listing app on application store), bundle ID (identifier for listing app on application store), appID. Customer License Data: license type, license url and license key (to allow you to unlock access to the SDK), license details (expiry date, function module, automatic renewal or not). | We use this information to: provide and allow you to access the Feature; and for troubleshooting analysis. Please note that this data is stored and backed up in our MySQL feature. | We process this information as it is necessary for us to perform our contract with you to provide the Feature. |
Personal Information | Retention Policy |
Operational data | Log data: We retain such data for 14 days. Operational data other than log data: We retain such data for as long as you use the Feature. When your use of the Feature is terminated, we will delete this data within 5 days. |
End user network and device data | Automatically deleted after 14 days or for a longer or shorter retention period as requested by you. Under special circumstances, if the user account is attacked or hacked, we will delete the data. |
Administrative data | This data will be deleted within 5 days of your request to deactivate your Tencent Cloud account, or immediately upon your data deletion request. Please note that if you submit a data deletion request, we will not be able to continue to provide you with the Feature. |
