Agent status | Status description |
Available | During idle times, the system will allocate online sessions to the current workstation. |
Busy | When showing busy, the system will not allocate online sessions to the current workstation. |
Rest | While taking a break, the workstation can choose the specific reason for the break. The system will not allocate online sessions to the workstation at this time. |
Offline | Once offline, the system will not allocate session missions to the current desk. |
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