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API Category

最后更新时间:2024-09-09 17:58:14

Agent APIs

API Name Feature Frequency Limit (maximum requests per second)
CreateSDKLoginToken Creates SDK log-in token 20
CreateStaff Creates customer service account 20
DeleteStaff Deletes agent information 20
ModifyStaff Modify customer service / agent account 20
DescribeStaffInfoList Accesses agent information list 20
DescribeStaffStatusMetrics Accesses agent real-time status statistics metrics 20
ModifyStaffPassword Modify agent password 20

Skill Group APIs

API Name Feature Frequency Limit (maximum requests per second)
CreateCCCSkillGroup Creates a new skill group 20
UpdateCCCSkillGroup Updates skill group 20
DescribeSkillGroupInfoList Accesses skill group information list 20
BindStaffSkillGroupList Bind Agent to Skill Group 20
UnbindStaffSkillGroupList Unbinds agent's skill group 20

Number APIs

API Name Feature Frequency Limit (maximum requests per second)
BindNumberCallOutSkillGroup Bind number with outbound skill group 20
UnbindNumberCallOutSkillGroup Unbinds the number from the outbound call skill group 20
DescribeNumbers Queries the number list 20
DisableCCCPhoneNumber Disables number 20

Dual Call APIs

API Name Feature Frequency Limit (maximum requests per second)
CreateCallOutSession Creates outbound call session (currently only dual call is supported) 20

Automatic Outbound Call APIs

API Name Feature Frequency Limit (maximum requests per second)
CreateAutoCalloutTask Creates auto-dial task 20
DescribeAutoCalloutTasks Batch Query Automatic Outbound Call Tasks 20
StopAutoCalloutTask Stops automatic outbound call task 20
DescribeAutoCalloutTask Queries automatic outbound call task details 20
AbortPredictiveDialingCampaign Abort Predictive Dialing Campaign 20
CreatePredictiveDialingCampaign Creates predictive outbound call task 20
DeletePredictiveDialingCampaign Deletes predictive dialing task 20
DescribeAgentCruiseDialingCampaign Query Agent Cruise-style Outbound Call Task 20
DescribePredictiveDialingCampaign Queries predictive outbound call task 20
DescribePredictiveDialingCampaigns Queries predictive outbound call task list 20
DescribePredictiveDialingSessions Queries predictive outbound call list 20
PausePredictiveDialingCampaign Pauses predictive outbound call task 20
ResumePredictiveDialingCampaign Resumes predictive outbound call task 20
UpdatePredictiveDialingCampaign Updates predictive outbound call task 20

Telephone APIs

API Name Feature Frequency Limit (maximum requests per second)
CreateExtension Creates telephone account 20
DeleteExtension Deletes telephone account 20
ModifyExtension Modifies telephone account (bind skill group, bind agent account) 20
DescribeExtension Accesses telephone information 20
DescribeExtensions Queries telephone list information 20
ResetExtensionPassword Resets telephone register cipher 20

Phone Service Record APIs

API Name Feature Frequency Limit (maximum requests per second)
DescribeTelCdr Accesses phone service records and recordings 20
DescribeProtectedTelCdr Accesses protected phone service records and recordings 20
DescribePSTNActiveSessionList Accesses the PSTN active session list 20
DescribeCallInMetrics Accesses inbound real-time data statistical metrics 20
DescribeTelSession Accesses PSTN session information 20
DescribeTelCallInfo Access call detail records by application 20

Purchasing APIs

API Name Feature Frequency Limit (maximum requests per second)
DescribeCCCBuyInfoList Accesses user purchasing information list 20

Other APIs

API Name Feature Frequency Limit (maximum requests per second)
HangUpCall Hangs up the phone 20
CreateAdminURL Create Management Panel Login 20
DescribeIvrAudioList Query IVR Audio File List 20
UploadIvrAudio Upload IVR prompt 1

Outbound Call APIs

API Name Feature Frequency Limit (maximum requests per second)
AbortAgentCruiseDialingCampaign Abort Agent Cruise Dialing Campaign 20
CreateAgentCruiseDialingCampaign Create Agent Cruise Dialing Campaign 20
CreateIVRSession CreateIVRSession 20
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