API Name | Feature | Frequency Limit (maximum requests per second) |
---|---|---|
CreateSDKLoginToken | Creates SDK log-in token | 20 |
CreateStaff | Creates customer service account | 20 |
DeleteStaff | Deletes agent information | 20 |
ModifyStaff | Modify customer service / agent account | 20 |
DescribeStaffInfoList | Accesses agent information list | 20 |
DescribeStaffStatusMetrics | Accesses agent real-time status statistics metrics | 20 |
ModifyStaffPassword | Modify agent password | 20 |
API Name | Feature | Frequency Limit (maximum requests per second) |
---|---|---|
CreateCCCSkillGroup | Creates a new skill group | 20 |
UpdateCCCSkillGroup | Updates skill group | 20 |
DescribeSkillGroupInfoList | Accesses skill group information list | 20 |
BindStaffSkillGroupList | Bind Agent to Skill Group | 20 |
UnbindStaffSkillGroupList | Unbinds agent's skill group | 20 |
API Name | Feature | Frequency Limit (maximum requests per second) |
---|---|---|
BindNumberCallOutSkillGroup | Bind number with outbound skill group | 20 |
UnbindNumberCallOutSkillGroup | Unbinds the number from the outbound call skill group | 20 |
DescribeNumbers | Queries the number list | 20 |
DisableCCCPhoneNumber | Disables number | 20 |
API Name | Feature | Frequency Limit (maximum requests per second) |
---|---|---|
CreateCallOutSession | Creates outbound call session (currently only dual call is supported) | 20 |
API Name | Feature | Frequency Limit (maximum requests per second) |
---|---|---|
CreateAutoCalloutTask | Creates auto-dial task | 20 |
DescribeAutoCalloutTasks | Batch Query Automatic Outbound Call Tasks | 20 |
StopAutoCalloutTask | Stops automatic outbound call task | 20 |
DescribeAutoCalloutTask | Queries automatic outbound call task details | 20 |
AbortPredictiveDialingCampaign | Abort Predictive Dialing Campaign | 20 |
CreatePredictiveDialingCampaign | Creates predictive outbound call task | 20 |
DeletePredictiveDialingCampaign | Deletes predictive dialing task | 20 |
DescribeAgentCruiseDialingCampaign | Query Agent Cruise-style Outbound Call Task | 20 |
DescribePredictiveDialingCampaign | Queries predictive outbound call task | 20 |
DescribePredictiveDialingCampaigns | Queries predictive outbound call task list | 20 |
DescribePredictiveDialingSessions | Queries predictive outbound call list | 20 |
PausePredictiveDialingCampaign | Pauses predictive outbound call task | 20 |
ResumePredictiveDialingCampaign | Resumes predictive outbound call task | 20 |
UpdatePredictiveDialingCampaign | Updates predictive outbound call task | 20 |
API Name | Feature | Frequency Limit (maximum requests per second) |
---|---|---|
CreateExtension | Creates telephone account | 20 |
DeleteExtension | Deletes telephone account | 20 |
ModifyExtension | Modifies telephone account (bind skill group, bind agent account) | 20 |
DescribeExtension | Accesses telephone information | 20 |
DescribeExtensions | Queries telephone list information | 20 |
ResetExtensionPassword | Resets telephone register cipher | 20 |
API Name | Feature | Frequency Limit (maximum requests per second) |
---|---|---|
DescribeTelCdr | Accesses phone service records and recordings | 20 |
DescribeProtectedTelCdr | Accesses protected phone service records and recordings | 20 |
DescribePSTNActiveSessionList | Accesses the PSTN active session list | 20 |
DescribeCallInMetrics | Accesses inbound real-time data statistical metrics | 20 |
DescribeTelSession | Accesses PSTN session information | 20 |
DescribeTelCallInfo | Access call detail records by application | 20 |
API Name | Feature | Frequency Limit (maximum requests per second) |
---|---|---|
DescribeCCCBuyInfoList | Accesses user purchasing information list | 20 |
API Name | Feature | Frequency Limit (maximum requests per second) |
---|---|---|
HangUpCall | Hangs up the phone | 20 |
CreateAdminURL | Create Management Panel Login | 20 |
DescribeIvrAudioList | Query IVR Audio File List | 20 |
UploadIvrAudio | Upload IVR prompt | 1 |
API Name | Feature | Frequency Limit (maximum requests per second) |
---|---|---|
AbortAgentCruiseDialingCampaign | Abort Agent Cruise Dialing Campaign | 20 |
CreateAgentCruiseDialingCampaign | Create Agent Cruise Dialing Campaign | 20 |
CreateIVRSession | CreateIVRSession | 20 |
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