tencent cloud

PrevNext

Feedback

search by keyword

Recent Pages

Documentation
Data Development and Governance Platform
    Documentation
    Download PDF

    Refund

    Last updated: 2024-07-15 17:36:47
    Download PDF

      Self-service return

      Edition Return

      The purchased edition will be discontinued on the day following its expiry, and after discontinuation, edition features will no longer be available.
      After the product feature edition expires, you can repurchase a higher edition or renew the current edition.
      If there is a suspected anomaly/malicious return, Tencent Cloud reserves the right to refuse your return request.

      Execute Resource Return

      For monthly-subscribed resource cluster packages, manual termination leads to service suspension. All resource packages within the group will be marked as Terminating or Terminated, and the resource package will immediately enter recycle isolation, ceasing the generation of related usage fees.
      Once terminated, resource packages cannot be restored.
      Terminating an integrated resource group's offline resource package will also terminate the real-time resource package; the residual value of unused offline and real-time resource packages will be returned to your account. For details, see Self-service Refund Fee Rules.
      If there is a suspected anomaly/malicious return, Tencent Cloud reserves the right to refuse your return request.

      Self-service Refund Fee Rules

      Refund amount = Current order amount + Future order amount - Consumed resources values
      Parameter
      Description
      Currently Effective Order Amount
      The payment amount of effective orders, excluding discounts and vouchers.
      Not Started Order Amount
      The payment amount for orders that will become effective in the future, excluding vouchers.
      Used Resource Value
      Calculated according to the following policy:
      For used resources, deducting the days of resources used within this month as of the day the refund is initiated, counting less than a day as one day.
      The used portion is precise to the second.
      Note:
      Discounts and vouchers will not be returned.
      The refund amount will be refunded to your account at the ratio of cash and free credit paid upon purchase.
      Contact Us

      Contact our sales team or business advisors to help your business.

      Contact Us
      Technical Support

      Open a ticket if you're looking for further assistance. Our Ticket is 7x24 avaliable.

      Submit a Ticket
      7x24 Phone Support
      Copyright © 2013-2024 Tencent Cloud. All Rights Reserved.
      Privacy PolicyLegalCookie Policy