Receiving Alarm Notifications Through a DingTalk Group

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Receiving Alarm Notifications Through a DingTalk Group

Last updated: 2024-12-06 17:31:19

To be able to receive alarm notifications through the DingTalk group, you may add the DingTalk group's Webhook address of the DingTalk chatbot, and configure this address in the alarm notification template.
Step 1: Adding a Robot in a DingTalk Group
1. Open the DingTalk group in which you want to receive alarm notifications on the DingTalk desktop version.
2. Click Group Settings at the top right corner.
3. In the smart group assistant popup dialog, click Bot.
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4. In the pop-up dialog of the robot, click Add Robot and select Custom.
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Note:
Custom robots can be added in internal groups only.
5. On the robot details page, click Add and set the robot information.
Enter the Robot Name, for example: TCOP Alarm.
Select the Custom Keywords checkbox, and enter the keywords (up to 10 keywords can be added). To be sent successfully, the message must contain at least one of these keywords. For example, if you add a custom keyword: alarm, then the message sent by the robot must contain the word alarm to be sent successfully.
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6. View Custom Robot Service and Disclaimer and select the checkbox next to I Acknowledge and Accept.
7. Click Finished, and copy the Webhook address through the redirection symbol. 
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Note:
You can only add a custom robot in the DingTalk desktop version. For more DingTalk robot settings, please refer to the DingTalk Custom Robot Documentation.
Step 2: Configuring the API Callback for Alarm Notifications
1. Go to TCOP > Alarm Management > Alarm Configuration > Notification Template.
2. Click Create Notification Template to create a notification template.
3. After configuring the basic information, fill in the copied webhook address into the textbox next to API Callback URL.
4. If you need to remind the group members to view the alarm notification, you can enter the corresponding group members' user IDs. Multiple user IDs are separated by commas. If you need to remind all group members, you can enter 'all' to remind everyone in the group. If you do not want to remind anyone, this field can be left blank. For how to obtain the group member user IDs, please refer to Getting Group Member User IDs.
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5. Go to Alarm Policy, click the name of the policy that needs to bind the alarm callbacks, and enter the alarm policy management page. Bind the notification template in the alarm policy page. 
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6. After the configuration is completed, you will receive the alarm notifications sent by the DingTalk group robot when an alarm policy is triggered or the alarm is resolved, as shown in the following figure:
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Getting Group Member userid
Log in to the DingTalk Management Backend, go to the Contacts > Member Management page, and click the member to view the member's userid.
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