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Chat Monthly Package
Last updated: 2025-04-11 17:57:58
Chat Monthly Package
Last updated: 2025-04-11 17:57:58
To provide you with better service, Tencent RTC Chat launches new prepaid monthly packages from Beijing Time January 8, 2025 (Trial, Standard, Pro (formerly Advanced, now renamed Pro), Pro Plus, and Enterprise). You can unlock different value-added features for different applications (SDKAppID) based on actual business needs. For details, refer to Features and Billing Instructions.

Chat Monthly Packages

Billing Instructions

The payment method is prepaid. It adopts a purchase-first, deduct-later approach.
A monthly package is valid from the purchase date to the same day next month. For example, if purchased on January 1, 2025, it will be valid from January 1, 2025, to February 1, 2025.
Each package is only effective for a single SDKAppID. If you have multiple SDKAppIDs to purchase, you need to buy a separate monthly package for each sequentially.
After the monthly package purchased for a single SDKAppID expires, the unlocked value-added features will also be disabled and downgraded to Trial Version. It is recommended to enable auto-renewal after purchasing the monthly package to avoid affecting business use. To enable automatic renewal: Go to the purchase page -> select Deployment Region/Application/Package editions > Enable automatic renewal.

Edition Features and Billing Prices

Item
Free Trial
Standard
Pro
Pro-plus
Enterprise
Price
0 USD/month
Free Trial
399 USD/month
699 USD/month
1299 USD/month
Contact us
Usage
Global Connection
✓
✓
✓
✓
✓
100MAU
10,000MAU
10,000MAU
25,000MAU
50,000MAU
Peak Concurrent Connections
Unlimited
5% of MAU
5% of MAU
5% of MAU
5% of MAU
User
Maximum Users
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Maximum Friends for a Single User
20
3,000
3,000
6,000
10,000
User Online Status
✓
-
✓
✓
✓
Concurrent Logins on Multiple Devices on the Same Platform
(Android, iPhone, iPad, Windows, macOS, and Linux)
10
1
3
10
10
Concurrent Logins on Multiple Devices on the Same Platform(Web)
10
10
10
10
10
Message
Message Retention
7 Days
7 Days
30 Days
90 Days
90 Days
Message Storage
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
File Storage
Free
Free
Free
Free
Free
Message Callback
✓
✓
✓
✓
✓
Number of Cloud Sessions
100
100
500
2000
3000
Local Message Search(Android&iOS&Windows&Mac&Flutter&Unity)
✓
-
✓
✓
✓
Message History for New Members in Audio-Video Groups
✓
-
✓
✓
✓
Message Read Receipts
✓
-
✓
✓
✓
Conversation Mark
✓
-
✓
✓
✓
Conversation Group
✓
-
✓
✓
✓
Emoji
✓
-
-
✓
✓
Group
Maximum Groups a Single User Can Join
50
500
1,000
3,000
5,000
Maximum Members per Group
20
200
2,000
5,000
6,000
Maximum Non-AVChatRoom Groups
100
Unlimited
Unlimited
Unlimited
Unlimited
Maximum Net Increase in Group Quantity per Day
100
10,000
10,000
30,000
50,000
Targeted Group Message
✓
-
✓
✓
✓
AVChatRoom
(Audio-Video Chat Room)
Number of AVChatRoom
50
50
Unlimited
Unlimited
Unlimited
Ban Members from AVChatRoom
✓
-
✓
✓
✓
Historical Messaging Viewing for New Group Members
✓
-
✓
✓
✓
Mark AVChatRoom Members
✓
-
✓
✓
✓
Online Participant List
✓
-
✓
✓
✓
Broadcast Messaging of AVChatRoom
✓
-
✓
✓
✓
Community
Community Size
100,000
-
100,000
1,000,000
1,000,000
Over-usage postpaid
-
100 million entries/month
Over-usage postpaid
500 million entries/month
Over-usage postpaid
2 billion entries/month
Over-usage postpaid
Topic
20
-
20
20
200
Advanced Feature
✓
Usage-based postpaid
-
-
✓
No Free Tier, usage-based postpaid
✓
50,000 entries/month
Over-usage postpaid
(Only supported in the Singapore data center)
✓
Usage-based postpaid
-
-
✓
No Free Tier, usage-based postpaid
Message index volume: 1,500,000 entries/month
Message request volume: 300,000 entries/month
Over-usage postpaid
Conversation Mark(with UI)
✓
-
-
✓
✓
Conversation Group(with UI)
✓
-
-
✓
✓
Vote
✓
-
-
✓
✓
Solitaire
✓
-
-
✓
✓
-
-
-
✓
✓
Data and Analytics
User Count
✓
✓
✓
✓
✓
Message Count
✓
✓
✓
✓
✓
Group Count
✓
✓
✓
✓
✓
Analytics Dashboard
✓
✓
✓
✓
✓
Data Export
✓
✓
✓
✓
✓
Restful API Call
✓
✓
✓
✓
✓
Security
SAML/SSO
✓
✓
✓
✓
✓
TLS/SSL Encryption
✓
✓
✓
✓
✓
File Encryption
✓
✓
✓
✓
✓
IP Whitelisting
✓
✓
✓
✓
✓
AES 256
✓
✓
✓
✓
✓
GDPR API
✓
✓
✓
✓
✓
Compliance
SOC 1
✓
✓
✓
✓
✓
SOC 2
✓
✓
✓
✓
✓
SOC 3
✓
✓
✓
✓
✓
ISO 27001
✓
✓
✓
✓
✓
CSA STAR
✓
✓
✓
✓
✓
NIST CSF
✓
✓
✓
✓
✓
BS10012
✓
✓
✓
✓
✓
KISMS
✓
✓
✓
✓
✓
HIPAA
✓
✓
✓
✓
✓
GDPR
✓
✓
✓
✓
✓
Support
Response Time
-
Response time:
5 day/12 hour
P1 - 2 hours
P2 - 6 hours
P3 - 12 hours
Response time:
5 day/12 hour
P1 - 2 hours
P2 - 6 hours
P3 - 12 hours
Response time:
7 day/24 hour
P1 - 1 hour
P2 - 4 hours
P3 - 8 hours
Dedicated 1-on-1 service with personal support and immediate response.
Ticket and Email Support
-
Ticket and email support
Ticket and email support
Ticket and email support
Ticket and email support
Telegram Group
-
Telegram group
Telegram group
Telegram group
Telegram group

Billing Example

User A wants to use cloud search, so they need to purchase Pro Plus Edition. They bought Pro Plus Edition for 1 month on April 1, 2025, and enabled the automatic renewal service.
then:
1. The customer makes a one-time payment of 1,299 USD.
2. Starting from April 24, 2025 (renewal 7 days in advance), auto-renewal is triggered, and 1,299 USD is automatically deducted each month. Pro Plus Edition is issued, and the validity period of the renewed version is from May 1 to June 1.

Push

Cloud Push service is the service fee incurred after enabling the Push service. You need to purchase any version of the Chat monthly package before you can purchase.
Billing Mode
Price
Resource plan fee
(Prepaid)
299 USD/month
(Among them, regular push has no limit on the number of messages, universal/tag push API free calls 100 times/day, universal/tag push free sends 30 million messages/month)
Fees for Out-of-plan Resource Usage (post-payment after daily settlement)
Universal/Tag push API call count, each additional call/day, post-payment after daily settlement: 10 USD/day.
Universal/Tag push messages, each additional 10,000 messages, post-payment after monthly settlement: 0.1 USD/10,000 messages.
Takes effect immediately after purchase, with the validity period starting from the day of successful purchase. After purchase, please go to the Chat console and configure the plugin service according to the integration guide.

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