const express = require('express');
const axios = require('axios').default;
var TLSSigAPIv2 = require('tls-sig-api-v2');
require('dotenv').config();
const app = express();
app.use(express.json());
const port = process.env.PORT || 15000;
const YOUR_SDKAPPID = process.env.YOUR_SDKAPPID || 0;
const YOUR_SECRET = process.env.YOUR_SECRET || '';
const ADMIN_USERID = process.env.ADMIN_USERID || '';
const zendeskAxioInstance = axios.create({
baseURL: `https://${process.env.SUB_DOMAIN}.zendesk.com/api/v2/`,
auth: {
username: process.env.EMAIL || '',
password: process.env.TOKEN || ''
},
headers: {
'Content-Type': 'application/json;charset=utf-8'
},
timeout: 35000
});
app.use(express.json());
app.use(function (req, res, next) {
res.header('Access-Control-Allow-Origin', '*');
res.header('Access-Control-Allow-Headers', '*');
next();
});
app.post('/createticket', async (req, res) => {
const { userId, caseInfo } = req.body;
if (!userId) return res.status(500).send('Missing userId');
const zendeskCase = await createTicket(caseInfo);
if (!zendeskCase.success) return res.status(500).send('Case creation failed');
const groupId = zendeskCase.id;
const result = await createGroup(
groupId,
userId,
caseInfo.subject || groupId
);
if (result.ErrorCode !== 0)
return res.status(500).send('Group creation failed');
sendGreeting(result.GroupId);
res.status(200).send(result);
});
const createTicket = async function (caseInfo) {
const { subject, desc, name, email } = caseInfo;
const data = {
request: {
requester: {
name: name || 'Anonymous customer',
email: email
},
subject: subject,
comment: {
body: desc
}
}
};
try {
const result = await zendeskAxioInstance({
method: 'POST',
url: '/requests.json',
data: data
});
return {
id: result.data.request.id,
success: true
};
} catch (e) {
return { id: undefined, success: false, error: e };
}
};
const generateUserSig = function () {
const expires = 600;
const api = new TLSSigAPIv2.Api(YOUR_SDKAPPID, YOUR_SECRET);
return api.genSig(ADMIN_USERID, expires);
};
const generateRandom = function () {
return Math.floor(Math.random() * 4294967295);
};
const createGroup = async function (groupId, userId, groupName) {
const sig = generateUserSig();
const random = generateRandom();
const data = {
Type: 'Public',
Name: groupName,
GroupId: `ZENDESK#${groupId}`,
ApplyJoinOption: 'FreeAccess',
MemberList: [{ Member_Account: userId }]
};
const url = `https://console.tim.qq.com/v4/group_open_http_svc/create_group?sdkappid=${YOUR_SDKAPPID}&identifier=${ADMIN_USERID}&usersig=${sig}&random=${random}&contenttype=json`;
try {
const groupRes = await axios.post(url, data);
return groupRes.data;
} catch (e) {
return { ErrorCode: -1, ErrorInfo: e };
}
};
const sendGreeting = async function (groupId) {
const sig = generateUserSig();
const random = generateRandom();
const data = {
GroupId: groupId,
Content: "We're assigning an agent to your subject, please wait..."
};
const url = `https://console.tim.qq.com/v4/group_open_http_svc/send_group_system_notification?sdkappid=${YOUR_SDKAPPID}&identifier=${ADMIN_USERID}&usersig=${sig}&random=${random}&contenttype=json`;
try {
const groupRes = await axios.post(url, data);
return groupRes.data;
} catch (e) {
return { ErrorCode: -1, ErrorInfo: e };
}
};
app.listen(process.env.PORT || port, () =>
console.log(`Example app listening on port ${port}!`)
);
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